@tarascon wrote: There is no algorithm. They are eliminating the more active users. Don't know about that. I actively used TV infrequently, but got shut down. I did often leave a connection open to a second computer that didn't have its own monitor attached. I guess that could count as "use" though. Whatever. Chrome Remote Desktop. Free. Works. No **bleep**.
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Yeah, I know Gmail isn't Teamviewer, and I'm not all grumpypants because my free software went away. Those weren't really my points.
Teamviewer's sudden kicking off thousands of (claimed) non-commercial users was either a business decision, or it wasn't.
If it wasn't a business decision, it suggests gross incompetence in their detection algorithm.
If it was a business decision, I feel it was a very poor one. Because...
They could have sent suspected naughty people a notice that their access would be cut in X days if they couldn't provide evidence of private use. They chose not to do that, but just cut people off.
This move, if intentional, presumably was designed to convert free users to paid ones. Maybe it's a brilliant plan and is working like a charm. But from the point of view of this particular user, the way they pulled the rug out from under folks makes it much less likely any future remote-control-software money of mine will go their way.
In my case, I had just driven home to Canada after installing a computer for a friend in Massachusetts. He's a 65-year-old farmer who kind of thinks the internet = AOL. So, remote access to his computer is direly needed if I am to help him take his first steps with his shiny new Gmail account. So, the sudden Teamviewer banishment isn't the end of the world, but it's gonna be painful talking him through setting up **Third Party Product**.
For what it's worth, **Third Party Product** did a similar thing years ago. They originally offered both free and paid services. Then they decided to eliminate the free option. Did they suddenly accuse people of violating their terms and cut them off without notice? Nope. They announced the decision and allowed their customers time to find another service, or pay for a subscription. Was it ethics, or just the thought that angering thousands of potential customers might be a Bad Idea? Who knows.
Anyway, once I get back to the farmer in Mass and my Aunt's computer in Connecticut, all my puters will then be migrated to the shiny chrome train, so I've mainly moved on. But this sends me emails whenever people post, and much like a car crash, it's hard not to look.
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>> Your original post aggravated me quite a bit as you are assuming that Teamviewer is doing this on purpose. They are not. >> Really? How do you know this? It appears your are making assumptions in the same breath you complain about others making assumptions. There are two possibilities I see. 1. Teamviewer is purposesfully trying to shed some if its free users by, without warning, deactivating software that many of these people have used for years to help their friends and relatives use their computers. or 2. Teamviewer's commercial-use detection algorithm was written by massively incompetent people who should immediately be encouraged to find other work while Teamviewer attempts to limit the damage of this customer relations fiasco . But the "fill out the form and sit tight for 30 days" response from Teamviewer strongly suggests to me that everything is going according to plan. Do you use an email service like Gmail? If tomorrow your email suddenly stopped working, would that be ok too? You'd get a notice that Gmail thinks you had violated a term of service. Maybe you could fill out a form and wait thirty days for them to reconsider. Would you just say "ok, I'll happily wait 30 days to send my next email"? Or would you maybe look for a more reliable email service? Just asking...
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I received an email last night telling me that TeamViewer believe me!
(literally, thats what they said!)
So I'm back to a working personal use license again.
Bit of a blip.
How long did it take between your contacting them and their reply?
I saw a reference earlier in this thread about "up to 30 days" to resolve these issues. It really feels like Teamviewer is more or less arbitrarily cutting off many of their long-time free users.
The way they are doing this, with no warning, might be giving some insight into Teamviewer's business strategy as well as their business ethics, if that's not an oxymoron. At least when **Third Party Product** did this a few years ago they had the balls to simply announce they were shutting down their free option. Maybe that's where we're headed here, but judging by the activity in this thread, the way they're doing it seems likely to be generating significant ill will toward the company. That can't be good.
Of course, it could be a glitch in their commercial-use-detection algorithm, but I wouldn't bet on it...
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