Yeah, I know Gmail isn't Teamviewer, and I'm not all grumpypants because my free software went away. Those weren't really my points.
Teamviewer's sudden kicking off thousands of (claimed) non-commercial users was either a business decision, or it wasn't.
If it wasn't a business decision, it suggests gross incompetence in their detection algorithm.
If it was a business decision, I feel it was a very poor one. Because...
They could have sent suspected naughty people a notice that their access would be cut in X days if they couldn't provide evidence of private use. They chose not to do that, but just cut people off.
This move, if intentional, presumably was designed to convert free users to paid ones. Maybe it's a brilliant plan and is working like a charm. But from the point of view of this particular user, the way they pulled the rug out from under folks makes it much less likely any future remote-control-software money of mine will go their way.
In my case, I had just driven home to Canada after installing a computer for a friend in Massachusetts. He's a 65-year-old farmer who kind of thinks the internet = AOL. So, remote access to his computer is direly needed if I am to help him take his first steps with his shiny new Gmail account. So, the sudden Teamviewer banishment isn't the end of the world, but it's gonna be painful talking him through setting up **Third Party Product**.
For what it's worth, **Third Party Product** did a similar thing years ago. They originally offered both free and paid services. Then they decided to eliminate the free option. Did they suddenly accuse people of violating their terms and cut them off without notice? Nope. They announced the decision and allowed their customers time to find another service, or pay for a subscription. Was it ethics, or just the thought that angering thousands of potential customers might be a Bad Idea? Who knows.
Anyway, once I get back to the farmer in Mass and my Aunt's computer in Connecticut, all my puters will then be migrated to the shiny chrome train, so I've mainly moved on. But this sends me emails whenever people post, and much like a car crash, it's hard not to look.
My point still remains that I think this was a sudden accident. I doubt that Teamviewer would all of the sudden get an influx of these issues a month and a half ago, but then be willing to return the accounts to normal. The product is nearly $600 a year. I doubt anyone using it for personal use is interested in purchasing the product for anything non-commercial use. Teamviewer I'm sure would realize that nobody is buying the product through this issue, but are waiting for them to fix it or are moving to other services.
You are providing two options, but I see you more stressing the more extreme option over the other, and I can't help but think it is out of spite of not being able to help your friend and Aunt out, which is understandable. But I honestly doubt Teamviewer would make this decision and it not come to light by now. They have clearly stated since that they are not trying to force users to the commercial platform and are willing to fix the account if a ticket submission is made. Sadly the amount of submissions and the fact that they are free accounts means it will take a while.
I'm sorry that this has hurt your ability to help you friends and family. Trust me, it has hurt my ability as well. I do technical support for a living using a different service, but I offer my services for no charge to close friends and family... With Teamviewer unavailable at this point it is making it fairly tough to work on machines with a lot of the options being unuseable.
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@owenegan wrote: >> Your original post aggravated me quite a bit as you are assuming that Teamviewer is doing this on purpose. They are not. Really? How do you know this? It appears your are making assumptions in the same breath you complain about others making assumptions. There are two possibilities I see. 1. Teamviewer is purposesfully trying to shed some if its free users by, without warning, deactivating software that many of these people have used for years to help their friends and relatives use their computers. -Then why would they offer a way out, that people have reported working? Have you thought, perhaps, a fluke was made in the code of the algorythm back in June, causing mass triggers of accounts? From a programming perspective in regards to the size of Teamviewer's infrustructure, that is not easily fixable. It takes time. @owenegan wrote: 2. Teamviewer's commercial-use detection algorithm was written by massively incompetent people who should immediately be encouraged to find other work while Teamviewer attempts to limit the damage of this customer relations fiasco . -This hasn't always been the case to this degree. Something may have been accidentally changed recently. Accidents happen. There is never a perfect programmer. Talk to any friend that has had a career for a year or more in QA and they'll tell you that. @owenegan wrote: But the "fill out the form and sit tight for 30 days" response from Teamviewer strongly suggests to me that everything is going according to plan. Do you use an email service like Gmail? If tomorrow your email suddenly stopped working, would that be ok too? You'd get a notice that Gmail thinks you had violated a term of service. Maybe you could fill out a form and wait thirty days for them to reconsider. Would you just say "ok, I'll happily wait 30 days to send my next email"? Or would you maybe look for a more reliable email service? Just asking... -I never said it was ok. What I said is that I will wait patiently. I am using a free service. It is never guaranteed to always work. Also you are comparing TV to email as if they are equally important to everyone that uses them. I can guarantee you that TV is not as important to every TV Personal-use user as email is. Some. maybe, yes, but if it's 100% needed every day, then pay for the professional version if it's that useful to you. Pay for the product and show your appreciation for the team that made the software that is required for your day-to-day use. If you continue to rely on free software for day-to-day use, that is folly. Free software always gets the least support and priority. If anyone needs it so bad, then pay for it so that it will continue to work for you as intended, and so you get immediate support when you have an issue.
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@macshane wrote: hi everybody, sorry for bad english, i'm french. I experience the same problem and i find a solution. I wrote a post explaining this solution, but it was removed because it promotes third party or competitor software. I understand, this is a TV forum. So I'll just wrote the end of my post: i'm very hungry against TV and their new politic. They have many way to let a free TV existing (as restrain the connexion to a number of connexion/day, or client, etc.) but the way they blocked us is really poor way. I hope i've the right to say that i leave TV for greener meadows. Did you even read the first post in this thread?! https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265#toc-hId--1845051879 Teamviewer does not actively force users out of the free program. Submit a ticket at the link below and wait 30 days and your account should be restored. https://www.teamviewer.com/en/support/commercial-use-suspected/ Also your "solution" is not a solution. We don't want to pay for software that we can get for free. The free version of that software does not allow you to interact with administrative programs. Your original post aggravated me quite a bit as you are assuming that Teamviewer is doing this on purpose. They are not.
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I love how someone recommended a piece of software which the free version can't touch administrative programs (won't let you interact with them) and stated we should pay $60 for it when this ENTIRE thread is intended for those that are using the FREE version of Teamviewer. Some people. First off, do you really need remote software that badly? If it's for non-commercial use, why are you not able to be patient for the ~30 days for the account to be reset to private? Seeing as someone withing the last few days got their account properly set to private again once the time hit 33 days after they submitted the form, I think it's safe to say that TV IS listening. Just be patient. I will wait until I get my account is set up properly, even though I do need it normally during the week for emergency things to manage my home network.
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