Thanks for the quick response, and suggestion, AlenaC! However, I was just following the instructions TeamViewer emailed me: -------- Original message -------- From: TeamViewer News <[email removed by moderator]> Date: 4/9/19 8:00 AM (GMT-06:00) To: xxxxxx@xxxxxx Subject: WARNING: Possible Violation of EULA Dear TeamViewer User, We are contacting you today for purposes of license auditing pursuant to sect. 3.9 of the TeamViewer End User License Agreement (EULA). The EULA governs your usage of the TeamViewer product. You accepted the provisions of the EULA upon downloading the TeamViewer client. Pursuant to the EULA, the personal use of TeamViewer is free of charge. However, based on analysis of your product usage , we have reason to believe you are using the product in a commercial context. Per the EULA, commercial use requires a paid license. Please visit https://w w w. teamviewer. com/en/buy-now/ for an overview of appropriate license offerings or contact us directly at (888) 269-6705. If your use should indeed be solely for personal use, please provide us with your declaration of personal use. Please fill out and sign this form and return to salesteam@ teamviewer. com. Please keep in mind that should you fail to clarify your usage of the TeamViewer product, you are in breach of the EULA and your usage may be throttled or blocked completely. TeamViewer reserves the right to take further action for purposes of enforcement of the license terms under the EULA. Sincerely, Your TeamViewer Team There are no additional instructions, so I filled out and signed the form, attached it as a PDF file to an email and sent to salesteam, as instructed. I did this for each of the 5 TV ids I have, because there was no indication in the original TV email WHICH TV id had been flagged. Also, tried attaching all 5 to one email. Every email attempt resulted in the "NOT READ ...deleted" response I reported earlier. I was flagged and "banned" from TV use last summer and went thru the process you suggested to get the ban "lifted". However, the whole process took well over a month. I was hoping that filling out the form and returning to [email removed by moderator], as instructed, would keep me from being banned to start with. I do not and have not used Teamviewer for commercial purposes. I do have a PLEX media server on one of my home computers and do subscribe to a VPN which I use occasionally. Again, only personal, non-commercial use. Could either of these be the reason I have been flagged as commercialflagged as commercial use? TeamViewer is a fantastic product and I am grateful for being able to use it for free. But it is frustrating when I've followed the minimal instructions provided, spent a lot of time responding, and still apparently am no better off than when I started. I fully expect I will be banned soon for not responding to the WARNING email. Thanks, again, AlenaC!
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As directed, I completed and signed the “Declaration of Personal Use” forms. As I did not know which TeamViewer ID was the subject of the "audit", I completed and signed forms for each I use, attached as PDF files, and sent each to email@example.com Shortly afterwards, I receive a reply to each email with a Subject of "Not read: Declaration of Personal Use ..." and containing (in the email Body) "... was deleted without being read on Wednesday, April 10, 2019 4:50:33 AM (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna." Is anyone else getting similar results? And, What am I doing wrong? How do I correctly send these forms to the TV sales team without them automatically being deleted? Any help is appreciated!
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