On December 11, 2019, my mother's computer was accessed by scammers in India, who gained access to her computer. She called me, and I connected with TeamViewer, which I use to help friends and family. The scammers were still actively exploring her computer, so I shut it down immediately. I later repaired the damage that they had done. However, afterward when I reconnected to her computer, or others, with TeamViewer, it appears that my ID, and possibly hers, have been flagged for commercial use. This was not my fault. The mistake was hers; I only tried to help. I have made a submission to the TeamViewer website, but my ID remains locked. My pattern of usage is far to scarce for this be a "commercial" problem. How can I correct this?
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