Following the issues Teamviewer has earlier this week, I have found one of my clients impossible to connect to. All of their computers are blue-lit in my list of contacts, and after conversations with the clients themselves they have the app running with the same original ID number (some changed due to TV security) However I get a connection not established messsage whenever i try to connect. I have got them to restart the Teamviewer service, restart their PC's, re-install Teamviewer, all to no avail. Since the outage i have managed to re-establish contact with all but this client. Can anyone help?
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