I suspect you installed TV over an RDP session originally. Remove TV, gain direct console access to the server (not RDP access) then reinstall TV. In my case I was able to uninstall TV then reinstall TV over supermicro IPMI Java based console and that got it working for me. FYI Logme (now GoToMyPC I think they call it) had this same issue years ago before I switched to TV.
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