This has happened to me as well, many of the remote systems are completely remote, there is no person there to tender to it or even monitors hooked up to the PCs. These systems are specific to a particular need or use and not utilized as a standard PC, which is why we used TV for remote access. When these IDs change there is no way to find the new ID except to drive/fly to the location, hook up peripherals and monitor, disable the utility software and check TV. This will cost thousands $$$! Called TV USA and spoke to the most smug POS technical support agent (I use the last 3 words very loosely), he offered no assistance, no apology, no support, then tried to feed me the line "Teamviewer sent out a notification that this was going to happen prior executing the security patch". **bleep**! I guess now I get to look for a new remote support system with better stability and customer service.
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