I have to fully agree, unfortunately. Went through the exact same experience and reached the exact same conclusion: I'll never use TeamViewer again.
I wasted two weeks on the phone to "Customer Support" before checking these forums. What was really grating was their attitude - dismissive, condescending and outright misleading. In hindsight, it was obvious all along they never had any intention to fix the issue - but why not just say so? Do they really think stringing people along would ultimately prompt them to buy a license?? As I became more insistent, their responses became more inventive (they finally started taking my email down, checking the spelling, assuring me they'd be a follow-up "in the next couple of minutes" etc - none of which materialised, of course).
The sad part is, I for one would have been happy to pay something for a personal use licence, in the absence of other options. I had grown used to the TV software and would have been happy to stick with it. But clearly NOT at the price for a commercial use licence, which I don't need, and certainly NOT after this awful custimer support experience.
As it is, thanks to all you lovely folk on these forums I realised there are plenty of equivalent products out there that do the same, if not a better, job. **Third Party Product**
Bye-bye and farewell TeamViewer, and thanks for the memories. I hope the company folds after this gigantic mis-step; that's no way to treat fans of your product.
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