I have the same issue. When I contact my local support in Poland they're saying that they do not support private users and asked me to find solution on community site.. I tried to access my account from different machines and seems to locked from Active Directory. When I'm requesting for password reset threw webpage I do not recieve any e-mails regarding this ( tried many times, check all the folders - spam too) . YOU HAVE TO SUPPORT PRIVATE USERS IN CASES LIKE THAT! WHERE CAN I RAISE A TICKET FOR THAT ISSUE?
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