Hi Esther Thank you for getting back to me. I am not technical. When I click on Teamviewer to sign onto my other computer it will not let me sign in,, it will not let me connect. Before I upgraded all I had to do was put in the password to connect. Now nothing looks the same and no matter which icon I click on on the left it won't accept a password (probably not an area I should be looking at but as I said I am not technical). Perhaps what I need is instructions on what to do once I upgraded to Teamviewer 14. The computer at the other end just says I am not connected. Start Teamviewer is ticked. It gives my partners id and at the bottom it says 'not ready please check your connection'. What other info do you need?
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