No worries - we will figure out how we can get your TeamViewer back on track so that you can use the new version 14!
First of all we need to find out whether the problem only appears when using TeamViewer 14 or if you have the same issue when using TeamViewer 13.
May I ask you to do some tests?
First of all: Is the TeamViewer version on the remote side on the latest version of TeamViewer 13? It has to be TeamViewer 13.2.26558.
Download TeamViewer 13 again on the device (=which is starting the connecting) and try to connect to the remote device? https://www.teamviewer.com/download
Is it working? Yes - try again with TeamViewer 14. Is it working as well? Fantastic: Problem has been solved.
Is it not working? Let us know and we dive a bit deeper.
For this, we need the following information:
OS of the devices you are using.
TeamViewer version of both devices you are using.
Thanks and best,
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