Yes, it sounds like TeamViewer is lying to you, mainly because this same thing is happening to me with TeamViewer 12 being automatically upgraded to Teamviewer 13, and I KNOW that TeamViewer 12 is compatible with Windows 10. So that is no excuse for why my TeamViewer keeps updating even though I keep selecting NEVER for automatic updates. I came in this Monday morning and it happened again. Looking at the timing of the update, it happened Friday night hours after I had left my office, so no one was using the computer at the time, it was completely automatic and/or initiated by TeamViewer itself. The file "rolloutfile.tv13" was installed on my computer at 8:25pm on Friday night, which appears to be when the auto-update took place. So far, TeamViewer has not fixed the problem.
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I have a lifetime license for Teamviewer 12, which is fine with me. However, my desktop computer keeps auto-updating to Teamviewer 13 EVEN THOUGH I always select "No automatic updates" and "check for new version: never" in the advanced options. When this happens, I uninstall Teamviewer 13, re-install Teamviewer 12, immediately go into advanced options and select "no automatic updates" and "check for new version: never" and then a few days later BOOM, I turn on my computer one morning to find that I now have Teamviewer 13 instead of Teamviewer 12. This is unacceptable. Apart from the fact that I keep getting threatening messages telling me I'm not licensed to use Teamviewer 13, my laptop has Teamviewer 12 and when I try to access my desktop from my laptop, it tells me that it cannot because my desktop is running a newer version. So the product is useless to me unless I also upgrade my laptop to Teamviewer 13, which I do not want to do. I just want to use my Teamviewer 12 Lifetime license that I paid good money for without this sneaky attempt to punish me for not paying for an updated license. Can anyone tell me why and how Teamviewer is autoupdating to a new version even though I expressly change the advanced settings to forbid that? And how I stop this? Thanks, Ken
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