I have this issue too. I filled in a form and included a log. After about a week I received a reply to say I had been switched to personal. Nothing changed I am still unable to connect to our other family laptops and I can't support my family back in the UK anymore. I wrote back to report the problem had not been fixed but received no answer. Why this sudden change? Why no information about why commercial usage might have been falsely be detected? If you're going to accuse someone of something it's only reasonable to provide a reason for the accusation!! I filled in the form again including the IDs of all our laptops but again I have received no reply. I've been using TeamViewer to support my family for years with no issues. Now I can't even connect to install an alternative on their PCs.
... View more
I have this problem.
I filled in the form ... I received a message to say my ID had been set to private ... but nothing changed ... it still shows commercial use detected ... and I still can't access.
The message offered no assistance as to why I might have been flagged it simply said I would have to pay for a license if it happened again ... It didn't happen again ... it was never fixed.
... WHY should I pay a commercial license fee !!! I am a personal user.
It's all very well TeamViewer "claiming" they don't want to charge personal users but when there's no attempt to fix this buggy detection software and no information provided as to why you might be being falsely flagged that claim is empty.
It would be better if there was a reasonable options for personal users. I'd much rather pay [the price has been removed per the community giudeline] for a perpetual license than not be able to use the software.
... View more
I am and always have used TeamViewer for personal use. We have 5 personal laptops in our house and all have TeamViewer installed because I use it to update and maintain them from my personal laptop. I live in Japan but I'm from the UK so I also support family back in the UK.
Recently I started seeing suspected commercial use messages. Everything still worked so I ignored them. Now I'm seeing commercial use detected messages and I can't connect or the connection closes after about a minute.
I filled in the form and received an email message to say my ID had been set to private but nothing changed. I still see Commercial use detected messages and I can't connect.
Your info says you do not intend to start charging for personal use and you have no desire to charge personal users. This would be wonderful if the detection software worked.
As it stands the detection software is clearly buggy or based on dodgy algorithms. Clearly indicated by the number of threads and posts on this forum from people who have been falsely flagged for commercial use.
There is no information anywhere on your site to help people find out why they might be falsely flagged. We're just stuck with a great bit of software that we know does what we want but for some unknown reason we can't use it anymore.
If you can't get the detection right then at least offer a reasonable price option for home users. Given how useful TeamViewer is I can imagine [the price has been removed per the community guideline.]on a subscritpion basis is probably quite reasonable for business use but way too much for home users.
Maybe [the price has been removed per guideline . ] for a perpetual home use license that guarantees no more false flags. Many people might pay that.
Alternatively how about providing some information that might help us find out why we're being falsely flagged !!
... View more