Just figured out the issue. and note that the issue and the "fix" are the EXACT same for all of these remote access clients: **Third Party Product** , **Third Party Product**, **Third Party Product**, TeamViewer, and **Third Party Product** (I've have tested each one). This is my statement of the issue: on Windows 10 only (as this is not an issue with Windows 7), when you connect to laptop who's Display is OFF (the laptop lid is closed, or the lid is open and the screen has timed-out), you will get the resulting issues I reported. If the Display is ON, there are no issues with any of the above mentioned issues. If you ask me, that's a REALLY weird bug, and I don't know who's going to take ownership of that fix: Windows (which they probably won't) or the companies that make the remote access software (which they may want to take ownership, because I don't think users are going to want to buy a product that requires them to set their laptop's display to always be on.)
... View more
When using TeamViewer to remote to my PC: programs such as the Start Menu, Windows Photo Gallery, Windows Settings do not display correctly. (My PC: Windows 10, 64bit, Dell Inspiron 15 5570; and running the latest version of TeamViewer.)
The Start Menu's pinned items look fine, but the Programs list is all weird (see this link for image: https://ibb.co/9pFJm2J); it also lets your scroll through the list somewhat, but it doesn't display the programs.
For Windows Photo Gallery, the program opens and looks normal, except the image file that's open never displays; it just states "Loading..."
For Windows Settings, some things you can access just fine, but when getting to a scrollable page, the scroll bar would scroll, but the viewable content would not change.
There are a few other programs that I've found that have issues very similar to this (like Paint.net - the file opens and everything looks normal except that the image never displays; Minecraft - the launcher opens just fine, but after hitting "Play" it turns and stays completely white)
Then there are programs that do just fine: Windows Explorer, Paint, Windows Media Player, Calculater (Windows app), Microsoft Office 2016, Notepad, etc.
Maybe it's Hardware Acceleration issue, but Windows 10 doesn't allow for modification of Hardware Acceleration? Example, Firefox would open, but it was completely white until I disabled "Use hardware acceleration when available"; after disabling, no more display issues with it. BUT Office 2016 displays fine (as mentioned above), and I have not disabled hardware graphics acceleration.
I have also tested remote connection with Google's Chrome Remote Desktop, and ALL of these things behave EXACTLY the same way. Never had any issues with my Dell Inspiron running Windows 7 64bit (my old laptop -- not the one mentioned above).
Anyone have thoughts or run into this issue before?
... View more