Hi It with be really nice has an MSp to allow client to buy support on a pay has you go basis instaed of paying a monthly fee which is sometimes to costly clients can opt to buy hours for eg 10 hours these hours will be assigned to a group and when any user in the group opens a support request via service Queue the hours will be reduced as a support agentworks on the ticket. 1) cleints can purchuse support hours upfront at a fixed costs 2)Hours are reduced form prepurhused hours are tracked and then reduced once a ticket is marked resolved. This with be a freta feature and with allow many MSP to sell support hours on a prepaid basis rtaher then only offer monthly plans. Thanks
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My company utilizes a hosted Exchange solution through a third party provider. So, I don't have a whole lot of control in the way of Exchange administration. I am attempting to navigate the Servicecamp settings to customize it for fitting my organizational needs and the only sticking point seems to be allowing for an existing email address (one that my end users are already very familiar with and that exists in our GAL and in our company literature as the point of contact for IT support) to open tickets in our service camp. Does anyone have any information they might share on pointing me in the correct direction? Summarized - I want to utilize an existing email address from a hosted Exchange environment for opening tickets in Servicecamp but cannot seem to figure out how to do so. Thank you for your time.
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