I am not sure if I am on the right place or not. My computer was broken into and I am not trying to make sure that both my and my 96 year old mother's computer are 1. protected on Teamviewer and 2. That her computer is set so that I can get into her computer when it is asleep. Someone at Teamviewer kindly helped with this process but I must have misunderstood something. 1. I now understand that the password changes each time so theoretically no one can get into her computer without knowing the password. However, I keep getting messages on my computer that say: "DorothyaltmansiMac.attlocal.net has signed in" when there is definitely no one on the her computer. I, on the other hand, am no longer able to connect with her computer. I think that I may have gotten some of the instructions wrong. My notes say: 1. Change Mom's pw's under security for unattended access on both computers-mine in Boston and hers in FL. Something about: preferences, security, preferences easy access, preferences-general-but I don't any longer understand what that means and when we tried couldn't find everything. Would really appreciate help. Thank you. Wendy A.
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