I work in a very, very large institution and have regular contact with senior management in the IT division - and work in the IT unit of my own division. Though I was using TV for personal use - and within the license terms - TV decided I wasn't and resolutely declined to deal with the attempt to demontrate my bona fides before being cut off or subsequent communications. As a result I have now uninstalled TV on my home desktop and laptop, and, when asked - or when I recall the shabby treatment dished out to many who seem to have suffered similarly - will share my frank opinion of TV and assuming that corporate culture is just corporate culture and that there is no particular contempt for the users to whom free licenses were granted, andtherefore that it probably applies to all, will advise any and all to evaluate their options very carefully and tell them why I can no longer recommend them personally. I have found a replacement. It seems Germans are very keen on this sort of software and replacements are not hard to find. Also seem to work well. So long and thanks for the fish.
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I started getting a warning that it looked as thought I was using TV for commercial use; I'm not, and to avoid future problems I wrote to explain why this was a false positive. Now, they do say it can take up to a week to deal with such things (!) but a few days later I try to connect as usual and am told there is a maximum session duration and to try again in ~10 minutes. When I do the connection lasts ~30s then times out again. It is now impossible to use TV in accordance with the free license terms! This is infurating given that I tried to address this issue in advance - the very least they could do is put a "hold" on any blocks given that I provided my IDs and other a/c information. What does TV plan to do to resolve these issues for me and other legitimate users of the fre license - which TV actually offers!? W|e don't get support but they do get useful data from our usage and recommendations... which I am now seriously thinking about broadcasting retractions of. Sadly, since this is the "community" all I actually expect is a lot of "me too's" but just in case TV is listening...
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