Dear Natascha, I am hoping you can help me. I run a series of workshops entitled 'Providing Support Excellence' and I would very much like to quote this email in a workshop. I appreciate that English may not be your first language and I will certainly mention that in any quotation used. It would be great if I could have your permission as I think this would be an excellent example for me to use. Many thanks and best regards, Tim Smith.
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