Has this problem EVER been actually solved? I searched the community and MANY people have the same problem but there is NO response form the Teamviewer people. My situation is...I am on the free version. My host systems are set up. I wanted to use my Ipad and my Samsung S5 android based smart phone to access my hosts. My ipad was successfully trusted through the email I received. When I tried to get my phone working, it gets the message that the email is coming and....I never get an email. I reied unictalling and reinstalling TV on the smartphone...no success. I read on the community that supposedly, setting up 2 factor authentication would help, but that makes this a major hassle. Are there any real answers out there? This seems like a VERY simple thing to resolve. Anyone? Anyone? Bueller? Thanks in advance for any help! Tom
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Thank you for your post.
Am I right in thinking that you are referring to your company profile in the Management Console?
When you remove a user from your company profile, this will only dissociate the account from your profile. The account will not be deleted completely; it will continue to exist as a free account.
That is why it is not possible to create a new account with the same email address in that case.
If you want to add the user once again to your company profile, please use the button "Add existing account" in the User management tab of the Management Console. The Management Console will display a link which you can then send to your colleague. He will only have to click on the link, sign in to his account and give the email address of one of the administrators of your company profile (e.g. your email address). Once that is done, he will once again show up in your User management.
Please also take a look at this Knowledge Base article, which includes some helpful screenshots:
I hope this helps. If you have any other questions, please don't hesitate to let me know.
All the best,
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