My mother and I both have older Macs. I tried installing the latest version of TV, but was told my computer was too old, so I installed the compatible 10x version. Mom did the same with the QuickSupport program. When I put in the ID numbers she gave me, I got a message that I couldn't connect to her because she was using an older version of QS and to tell her to install the latest version. Well, the latest version doesn't work on her computer! How are we supposed to connect? She is going out of her mind already, with me emailing her links to install software that doesn't work, and helping her figure out how to close and/or delete the wrong ones, and close windows, and delete emails, and redo it all over. She is very very helpless, she doesn't even know what a desktop is, so this is all very slow and time consuming and frustrating. I need to be able to establish a connection to her computer, and then I will create a permanent connection so I can help at easily in the future. But I am at a loss here! Appreciate any thoughts on connecting two computers, neither of which can run the most recent versions of the software!
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