I went here https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265 read the article and submitted the form to request unblocking of TeamViewer ID. I submitted a form for each of the computers listed in my console as well. I also clicked the Feedback button in the menu of my TeamViewer window and submitted my situation there. Moderator then contacted me. Because we have a free license there is no phone support.
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Same here. I was attempting to assist my 82 year old aunt, with her email issue, received the commercial use detected message, and was promptly disconnected. Unable to direct her over the phone, I ended the conversation and just to test, I attempted to connect to my husband's laptop. I received a message prompting me to subscribe to paid version and was promply disconnected from his computer as well. I have used the free version of TV since 2014 and have not, to my knowledge, violated the agreement term for the free version. I have not been notified by email of any changes to the terms of the free for personal use agreement. And, if our free use is using up to many resources, I have not received notification of a discontinuation of the free for personal use version so that I can make other arrangements. I am unwilling to bill my family members for the price of the single user commercial version and there is no pricing for a personal/family use version even offered. I have submitted Feedback and a ticket requesting reinstatement of my access via my free use license. However, after reading this discussion board, it seems that my time is better spent looking at other alternatives if I am to continue to assist family members that are scattered across the country.
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