@Closed account wrote: @Closed account wrote: Fellows, did you ever ask the cute cheerleader to go to two school dances and get turned down both times... Joe did. Well, we are as foolish as Joe... Joe didn't take the cute cheerleader to the Prom and we will never use TeamViewer without tremendous limitations and inconvenience. Unlike Joe, I would not go rent the tux! However, I am proud to say this afternoon I will be uninstalling TeamViewer and leaving this forum. ... and yes I am proud of myself! Ha, I just finished my sappy letter to TeamViewer, and they moved it from the new thread I had started to the bottom of this thread! I think I just got rejected for prom...
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I do not know if this will actually get read or not by TeamViewer staff, but I wanted to make an effort. Normally I'm not one to post either, which should go to show my dissatisfaction. I have been a loyal teamviewer user for about 10 years. I have tried other remote desktop software, and this was by far my favorite. Easy to set up, simple to use, and with a couple of nifty features like file transfer and being able to view the remote cursor, I really had no complaints. Over the years, I have only used the free license of TeamViewer. From my point of view, it seemed to be more off the honor system than anything, but I have a high regard for honesty, and I thus have never used it for commercial use. I have 3 or 4 personal computers I have it installed on at home, and I found it very convenient being able to remote in to any of them from a computer at work, church, or even my phone. The no install executable was invaluable in this, as I didn't even have to worry about no software installation policies at these various places. By now, many of you probably know where this is going. 10 days ago now, while remoting in to a home computer to play some games, my connection randomly closed, and I got a popup saying that I was suspected of using teamviewer commercially. I tried to connect to 2 other of my computers, only to find that they, too, were detected for commercial use. After some searches on the TeamViewer website, I was able to find the form to submit a claim for false commercial usage. This was quite a relief, because I figured since I had nothing to hide, this would be cleared up pretty quick. After filling out the form for each of the TeamViewer IDs I was trying to connect to(my 3 home computers I attempted earlier), I patiently waited. For one, I was a little disappointed that I didn't get some sort of confirmation email that my form was received, so confirmation page after submitting the form was all I had to go off of. Next, the form said that I should get a reply within 7 days. It has now been 10 days since I submitted the forms, and I still have heard nothing(yes, I checked my spam mail too). As the icing on the cake, on day 7 I tried to call their customer support, to see if there was any update on the status of my claim. Well, it turns out that as a free user, you aren't even allowed to speak to a support representative unless you are looking into upgrading your account. Looking at various forms online, many people are speculating that there is some sort of conspiracy, and that TeamViewer is intentionally marking out false postivies for commercial use, to try and force free users to upgrade. While I hate to think that the company would stoop so low, I must say that I cannot dismiss the possibility at this point. TeamViewer, I am sorry it has come to this, but I am afraid that you have lost a very loyal user of your services. I would gladly continue using your product if you were to reactivate my account, but as it stands, I think that I must now move on to one of the other remote desktop applications that exist out there.
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