So I did actually hear back from support on this question.
Yes your usage intent appears to be personal, however the teamviewer app will continue to flag in the future when it runs into the work network. The best way to keep it from doing this is to use it from home network to home network.
To reset your ID to Private, please visit: https://www.teamviewer.com/reset
Please allow up to 30 days for processing, though most tend to be processed in half as much time.
Mit freundlichen Grüßen / Best regards,
So there's the answer. Yes it's considered personal use to access your home computer from your work computer, but the software they use to catch actual cheaters won't let you do it anyway.
And obviously the workaround they suggested is not a real solution. If I need to access my home computer from my home, I can just walk over to it. :)
I'm sure they're not actually concerned about losing free users, but it's a shame that in their crackdown on people using their product for work they're alienating so many longtime loyal users of their product.
(It's also a shame they don't offer a personal plan - one that doesn't cost **Please do not discuss pricing**, which is just an absurd price.)
Oh well, off to a competitor for me. Good luck, everyone!
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Hi @Esther , @Natascha and any others who can help -- Can I ask for some official clarity from TeamViewer on this? This page says it's considered commercial use: " If you are using TeamViewer in a commercial environment but let your customers connect to your device" "If you use TeamViewer for home office, it is commercial use – even if you just quickly connect to your work computer to check your emails" What if you were to do the opposite, and connect to your home computer FROM your work computer, so that you can access your personal files or send emails while you're on a break? This type of usage is clearly not considered "commercial use" according to the definitions on that website, but I wasn't sure if there was another, stricter definition being used by the software that flags suspicious behavior. If I want to continue to access my home computer FROM my work computer (not the other way around) during my breaks, do I need a commercial license for that? Thank you for the clarification!
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