Problem: I am trying to connect to Samsung TabA tablets at a customer site. We have tried 3 tablets, all of them are giving me the message "your partner rejected your connection request". We have tried removing and reinstall the app. The only thing that is bothering me, is that after my customer is asked do you want to allow remote support, he is not prompted with the message "do you want to allow your screen to be recorded". I have been connected to this tablets at an earlier stage, but now for some reason I cannot. He is current running version 15.9 of the app. Solution: If the teamviewer has been updated, then certain settings aren't. There is a setting, telling the OS that the teamviewer can stay "on top" of other applications. It is resolved by doing the following: Go to settings Go into Apps Find the app "Quick support" and go into the settings for this app Scroll down to the section ADVANCED Select the first one, should be "Show on top" or something similar and set this to ON! After these settings have been set, you will now see that the "Activate recording of your screen" will also be activated when logging on to the remote support.
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I have tried on multiple android units to install the TeamViewer Pilot App. But everytime it tells me that your device isn't compatible with this version. I have checked the version and it says min. Android 7.0 I have tried with ABook C10, that has android 7.0 I have tried with Samsung Galaxy Xcover4, that has android 9.0 I have tried with Huawei phone, that has android 7.0 How should I install the app???
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