Thank you for your post.
Please know the TeamViewer Community is a user-based community. As such, many solutions and thread discussions are from users like yourself; we cannot guarantee an TeamViewer employee may see or be able to answer all posts in our Community.
Regarding your issue, we have had this question asked in a few other threads; the best thing to do is to email email@example.com directly, providing as much information as possible. Once received, the team will reply back and let you know any necessary next steps or other information.
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