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dkanel · ‎05 Dec 2019,

by the way I am trying to submit a ticket to keep this from happening again. I am logged in the community page, follow the link to submit a ticket and a new tab opens in which I am not loggen in anymore. So, I just had an outage for 1 week, without any means to get an explanation.

dkanel · ‎05 Dec 2019,

Hi, I was signed in the business account. It stated Free instead of Business under my name in the client. It appeared as Free when I logged in the website as well. It seems that it was magically fixed after a week. I opened my PC just now and the client states business now.

dkanel · ‎02 Dec 2019,

Hi, I purchased a subscription that is valid till July 2020 but after the latest update my account seems as free and I get only 1 minute of remote to my computers. How can I fix this? Is there any support to actually help me? I only have one account, tried reinstalling Teamviewer, logging in the online platform, logging in from another PC, it appears free everywhere. The invoice stated July 2020! The raise a ticket link is not there (as shown in the guide) probably because I am free and not business. What should I do?

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Re: Paid subscription valid till Jul2020 but appears as free and ...

Paid subscription valid till Jul2020 but appears as free and get ...