Let us know if setting up a new account works (since the IP address doesn't change). I'm trying an alternative I had overlooked. TV is still easier to use but we'll see. @AlexandarP @AlexandarP wrote: I have the same problem. Only I use my personal phone to connect to my pc for things such as personal documents and remote shut down. I use the service rarely and ever so often I assist my friends with their pc troubles. I especially needed the service today and my connection kept getting blocked. At some point I got flagged for no clear reason and after two tries and three weeks, I still have yet to get a reply. I might as well create a new account if they dont reply soon. If you get any updates that would be helpful, im curious to know their reasoning behind all the flagging. Best of luck. -A
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It has been about two months (6-7 weeks) since I submitted an "explanation for use" in the commercial use form. I have received NO REPLY. Nothing what so ever. Please share your experiences and help me try to figure out how to get TV to respond in a timely manner. How long did they take to respond to you? What explanation did you give? Did they approve it? Do you have pointers for making a submission that gets a response? I'm a graduate student. My school computer is blocked. I mistakenly sent in a form for my home computer and was approved immediately. I sent the request for my school computer with the same explanation and have heard nothing. Graduate students are students and Washington University in St. Louis is adamant that we are not doing work for money. Currently, we are NOT employees, NOT unionized or able to own our work. This is severely hampering my productivity. It's pretty clear that doing research projects as a student is a non-commercial use. Full story: About two months ago my ability to sign into to my school computer from home was blocked as "commercial use". Because I was not aware of the source of the trouble I submitted a commercial-use form explanation for my home desktop ID. My home computer was immediately re-assigned as non-commercial. I was still blocked because TV was blocking my school computer. I submitted a different request for each computer because I was/am confused about how TV distinguishes the services to block.
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