My flavor of this problem was: using current full version of TV on a PC, and using Quick Support for Mac on remote. On connect, got message that remote needed an update.
If only the system had allowed me to connect, in order to perform the update! The update instructions don't work for Quick Support, which doesn't have an update option in its help menu. So instead had to coach my 90 yr old mother on finding, downloading and installing the latest version, without being able to see: so difficult and time consuming!
After update to latest version of Quick Support, STILL got the message. Came here, read this and other threads, got frustrated, searched for alternatives. Surprised to learn that Chrome browser offers a remote assist tool.
[Removed per Community Guidelines] Uninstalled TV both ends.
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