I see this message was posted a year ago, promising improvements based on feedback. Clearly, the improvements have failed miserably, as my computers are still getting flagged. I have one machine in particular that I frequently use to move data around. It stays on 24/7, with an ethernet connection and no monitor plugged in. I was controlling it with my MacBook Air from about 10 feet away, and got flagged for suspected commercial use. It always says my session will be limited to 5 minutes, then times out after 60 seconds, if that. After it times out, it's 20 minutes to a half hour before they'll let me reconnect. The second time this happened was while I was on my honeymoon in Florida. I asked on the ticket I sent at that time about whitelisting my account somehow, to prevent recurring false positives. They just quietly unflagged the unit and slunk away. This is the third time. I've learned from my highly subpar experience with TeamViewer to install extra remote control apps for redundancy, so I can still access my unit whenever TeamViewer fails me. I sent a ticket over the weekend, I believe. They say they try to respond to tickets within 2-3 business days. It's now Thursday, my computer is still flagged, and I have yet to hear back. Shoddy programming and shoddy service don't inspire a lot of trust. If I were using my computers commercially, I certainly wouldn't come to TeamViewer; I would use something a little more dependable.
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