We are experiencing horrible usability issues. The users are installing version 12 (possibly other vendors giving support) we send a link to run version 11. It downloads it, it opens and then says its incompatable again. It appears to not kill existing version 12, or runs that instead. If they have version 12 installed it seems almost impossible to connect even by invite. Worse we paid for version 11 just a few months before version 12 becaause of this very issue with our last version. Paid full price. Version issues, paid full price again, a month later version issues again. This is a horrible customer experience teamviewer. If it continues to make us look bad we will simply have to stop using it. We cant and should not have to pay for a full version every time you decide to put out an upgrade.
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