Except, if you read thru the various forums and threads, this TeamViewer problem isn't just limited to the Moto E4, but to lots of other models of Moto phones as well... And yet, TV continues to list the Motorola brand as being supported. They've been asked repeatedly, here and elsewhere, to post a list of specific phone models or OS versions/variants that really are fully supported for remote control. And they've never responded to that. And they've never even added any caveat to their stock phone manufacturers list advising that Moto isn't quite as supported as users might be led to believe. All in all, I'd call it a pretty shoddy performance on their part. Not blaming them for the fact that apparently lots of Moto phones don't have the required firmware elements to properly support TV remote control. But instead, how they've basically misled TV customers and phone buyers into believing various phones are TV supported when in fact they're not.
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FWIW, I've wandered into this thread now in Oct. 2019, and TV still won't work on my U.S. Motorola e4 running Android 7.1.1., with my model being an unlocked Amazon version. I get only screen sharing. --no remote functionality at all --no Motorola QS add-on for my phone either in the Play Store or via the settings menu of the QS app itself To me, it's pretty disingenuous of TV to put out lists saying they support Motorola phones, and then find out that MANY users of MANY different models of Moto phones have no remote functionality at all. And now, some 2 years after this thread was started and TV folks talked about working to address the problem and expand support to more phones, the U.S. E4 variant is still a DEAD issue where TV offered no remote capability. And TV reps obviously have ceased even responding to comments in this thread.
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