I spent an hour with Mac support level 1 and could not resolve no cursor on friend's mac air. Of note, I can not sucessfully connect with google remote desktop, nor the Google remote desktop uninstall fails. Interesting. The theory persists that third party app is problem - causing conflict with TV cursor functionality. Note Catalina requires all apps to be 64 bit. Next step is level 2. Will report here in a timely fashion.
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Hello, I've been using Team Viewer free account for years helping a friend. My computer is PC, friend is Mac. I'm running the latest TV 14.7, as is friend. Prior to Catalina upgrade on friend's computer running most current Mojave with TV, no problem. Since upgrade, the problem is no cursor control over friend's Mac running Catalina. I can see friend's screen to help friend navigate.I have followed precisely the install for Catalina and have the correct settings in friend's preferences -> security/privacy -> Accesibility - for TV and TV Desk top, and full-disc access. All checked and double checked. With no go. I had friend uninstalled and reinstalled new TV version for Catalina. While confirming the settings were set correctly, I noticed that at somepoint, someone had used google remote on friend's computer. The evidence was in friend's security/privacy settings. I had those setting disabled. I also attempted to uninstall Google remote, but the uninstall failed. I then attempted to reinstall google remote and again use the unistall. Again that uninstall failed. My conclusion is that there is some latent hook or setting from the Mojave upgrade to Catalina that prevents remote cursor control, some other third party conflict, and possibly an upgrade problem from Majave to Catalina as related to remote control software. One interesting observation, I was able to chat with technical support. I should not have been able to do that as I have a free account. After that chat, there was no resolution as I declared that I have a free account. Then, I logged into my TV client. The client reports free. Also, my pc is not a new device.TV did not recognize the device and I a had to validate. Final, information, I no longer have access to chat suggesting that my account my have been flagged as a commercial account when it is not. Thank all with help with cursor problem. I am prepared to run the log report app on both computers and submit zip file to TV technical support. Feedback appreciated.
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