As I have now become thoroughly annoyed with the lack of response from TV on the topic, I am posting here with a low expectation of a resolution (based on the sheer volume of other unanswered posts on the same topic). I am part of the "playing by the rules" community of users who use the free software for it's intended purpose, to support my family. For the third time, I am dealing with the "commercial use detected" nonsense and my sessions are cut at 5min. - Only happens when I connect from my MacBook or iMac to a Windows machine - Mac to iMac works fine (so far) - Windows to Windows works fine (so far) I have now opened 3 tickets over the last 4 weeks and have not received a single response on the subject. Called support today and they told me the ONLY way to get support on the free product is through the web form..... that goes unanswered. #businessmodelfail. Why offer a product if you cannot use it within the restrictions you yourself set on it? I am hoping someone here has found a DIY fix for this as this is excruciatingly aggravating. I am 20yr veteran of IT and I know what the difference is between personal and commercial use. With that comes a general disdain for technology that does not work. Interesting side note, when I asked the support person how they detect commercial use, she was not able to give me a direct answer but said its at least partly related to the internet connection I am connecting from. In other words, if I go to a coffee shop, it will detect the coffee shop internet and flag me. It goes the same for airports, hotels, free wifi hotspots, your ISP's internet connection, LTE personal hotspots, and practically EVERY other place you can connect from! She said its for "home to home" connections.. .which doesnt work either!
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