Esther thank you for your reply. Under the Team Viewer - Spntaneous Support it says invite the partner to download http://www.teamviewer.com/download/TeamViewerQS.exe which I am assuming is a small plugin type module. However, when dealing with novice users it has to be easy to do. In TeamViewer under Connection you can 'invite partner'. It has a link to: http://connect.teamviewer.com/v12 which I think is the full version. It took a long time, minutes, for my partner to download. So now the next time I need to help her I'm guessing she has the software on her computer but she is not going to know how to access it. Sending an email with the link to the qs.exe version is the way to go. I guess I can edit the email with the right link. But maybe I'm missing something.
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I feel really stupid. I have an idea how to use teamviewer but am not sure about a couple of things that I'm sure some help documentation would help. So where can I find it. Second, I want to support a friend so who has the software? I think I do, so then how to I tell her to input the session id and password? I stumbled on sending an email but it has to be easier than that. Or does she also download the software? Third, it appears this can be made easy by setting up some kind of group with her computer name in it, but I can't figure that out. I need a manual. Thanks, Rick
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