I've used TeamViewer for 5+ years after a competitor eliminated their free tier. Until recently, TeamViewer was mostly reliable . . . until the software started to falsely -- and without any level of detail for evidence -- accuse me of commercial use. I carefully reviewed the largely ambiguous description of "Commerical Use" (use your favorite search engine to find it) that TeamViewer provides and my use did not match any of the three (3!) examples provided.
From the sheer number of complaints I've read on this forum, it's obvious to me that TeamViewer has either:
a severe bug in the v14 or v15 software stack or backend analytics, or
TeamViewer has essentially decided to abandon the free use of their software
Regardless, the sheer volume of recurring issues, the glacial customer service response time, and the fact that the false accusations continue should indicate the obvious:
TeamViewer really isn't interested in fixing this issue for non-revenue customers
The sad part about this obvious conclusion is that it undermines any incentive to actually pay for the product. [Removed per Community Guidelines] what evidence exists that software quality/reliability and customer support would be any better? I would suggest: NONE.
Here's what I did:
deleted all the family and friends' computers from my account
used my favorite search engine to find a list of competing free personal use products that allow me to remotely help my elderly parents and techphobic friends
tried out a few, finally settling on one that I used to uninstall TeamViewer on every remote PC
In summary, TeamViewer was good while it lasted, but the company has lost my confidence. I can't think of one reason for recommending it to anyone for business use based on the utterly opaque and disrespectful level of service shown.
Good riddance, TeamViewer!
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Same for me today for the very first time after 5 years of 100% personal use supporting family and elderly friends: no warning when TeamViewer launched, no email advisory to my account email address, only a 30 second session after the popup appeared. The "5-minute" limit.is completely untrue in my experience. This looks like a software bug, but one for which the customer no-service is truly puzzling. Why on earth would I recommend the commercial version of TeamViewer after being falsely accused of violating their terms and conditions without any supporting details?
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Just got this message for the very first time while trying to help my elderly father figure out why his network printer wasn't working! There is nothing evident about my use that would cause TeamViwer to FALSELY claim "commercial use" -- I'm running only MacOS and so is my father. I'm not running any "server" software, at least so far as I know because TeamViewer doesn't really disclose specifics about what it considers non-personal use. (I suppose all those students who may be trying to learn IT skills with servers are out of luck using TeamViewer, which seems like incredibly stupid marketing . . .) I've used TeamViewer exclusively for totally free, uncompensated support of family and elderly friends from my church, so it's disappointing to be falsely accused of violating TeamViwer's Terms. Moreover, the 5-minute limit is really much, much less than 5 minutes -- and has all the appearance of an extortionist effort to make the private, personal user pay to resolve the false accusation. I wonder if this is simply a sign that TeamViewer is going down the same path as **Third Party Product** did 5 years ago?
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