Dear __Craig, Thank you for your message, and the concern you express. Before I'll answer your questions let me seize this opportunity to stress that we are appalled by the abuse of our product and strongly condemn any criminal act. Yet it is important to understand that a typical scam scenario does not exploit a structural weakness of our (nor of any other) remote access product. Instead, it hinges on social engineering: Unsuspecting individuals are tricked into believing they have a problem on their computer, and a fake tech supporter offers to resolve that for them if they let the would-be technician access their machine. While the stories may vary, the bottom line is: the victims typically allow the scammer to access their computer. And that is what we want to help avoid. So among other things we designed a special page that provides easy to understand information, and lets you report a scam. Needless to say: If we identify a fraudulent TeamViewer ID we will block it right away. Our anti-scammer page is available at: https://www.teamviewer.com/report-a-scam/ At the same time, it is worth noting that the overall issue is certainly not a TeamViewer-specific one. In that regard, I would like to point out that TalkTalk (since you mentioned that) filters most remote access tools . However, legitimate users can easily remove the filter (see: https://help2.talktalk.co.uk/online-security/how-turn-homesafe )or have the TalkTalk support lift it for them. But let me come back to the point what we are doing: We take this matter extremely serious. So we work with organizations all over the world to address the issue and jointly combat scammers. Our activities include regular participations iin anti-fraud initiatives and alliances.
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Thanks for your post! This block has been brought about by TalkTalk to address the massive issue they have with scammers, who are abusing remote support software to defraud unsuspecting people. This block affects all major remote access providers, and is nothing TeamViewer specific. The good news is you can remove it fairly easy by adjusting the settings in your TalkTalk account. The official TalkTalk documentation on how to do that is available at: https://help2.talktalk.co.uk/online-security/how-turn-homesafe Another option is to call the TalkTalk support and ask them to remove it for you.
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Thank you for posting in our community.
We are extremely sorry to hear your systems were infected with ransomware, and we strongly condemn any criminal activity.
One of the reasons why we encourage users to post in this community is because we strongly believe in open and transparent communications - so we welcome your post here. Even more so since we have nothing to hide: Currently, we have no evidence for a structural deficit of our software that is being abused in any ransomware campaigns.
There are some untrustworthy sources that offer TeamViewer downloads – yet you never know what precisely you download from these questionable sites. Therefore, we strongly recommend to download TeamViewer only through our official channels.
We are happy for you to post a response here if you would like, however to follow up your individual case, we would ask that you send us an email with as much information as you can provide to firstname.lastname@example.org where we have a team specifically set up to deal with this kind of activity.
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