I used Teamviewer to help my 93 year old father who recently went blind with ReadAloud articles and to help him "read" and respond to emails, and pay his online bills so this is a critically needed capability. I have been unable to get support staff to reset my ID. The support page says Teamviewer will get back to you in 7 business days but in my case I initially waited two weeks and after getting no response or change to my status, I resbumitted the form. It's now approaching another 2 weeks so I'm actively looking at alternate capabilities as I've given up hope that they will ever respond and or honor their statement that TeamViewer is free for personal use. Given the number of times this appears as a forum issue, this is a continuing widespread problem and it's made worse by the lack of action taken by Teamviewer to correct their errors or even respond to requests for ID resets.
... View more