Edit: I figured it out. The phrase *** caused it to fail. Removing it allowed me to submit the rest of my appeal:
Hi, (I tried everything to contact you, to no avail)
The page at ***/en/support/commercial-use-suspected/ is broken. Trying to submit it shows nothing but "Error". (Zero details given as to what is wrong, why the error occurred.)
So I am copy/pasting my entire, filled in form, and sending it to support. Here goes:
It has been over a year since my "commercial usage detected" ban. At the time I contested the decision but got nowhere with it, never having received any response besides canned text and even that only after 2 weeks of waiting. So I gave up. But still kept TeamViewer installed on my machines. The strict limit of 1 session per day and 5 minutes until auto-disconnect have made it really difficult to continue using your product, but I persevered. My ONLY use case this past year has been to remote into my laptop from the bathroom, while I poop so that I could continue to play Hearthstone via TeamViewer. That's it.
COMMERCIAL USE DETECTED disconnect in 5 minutes. Gg no re: I'm at home, trying to remote into my laptop from the bathroom to play Hearthstone, but okay, sure, commercial use... I lost that game obviously. After the 5 minutes were up, and connection was dropped, recovery failed. "Connections to this partner will be blocked until 00:00. Nice."
Even before my ban, I only helped friends and family. Not commercial usage. I never accepted money in exchange for my services, not even from my least favorite neighbors. What they did pay was in chocolate. Obviously I do not sell software or collaborate with any colleagues. I never have. My only crime; Accepting some chocolate. But my sweet tooth is hardly a threat to your tech support empire.
I did not circumvent the restriction by making separate accounts or changing my hardware ID either. I sat in "commercial usage detected" jail like a good / law abiding / upstanding citizen. I sent in my appeal and waited. A year has passed and I haven't heard from you. I feel it is justly time I petition the big boss once again. Whatever crime I may or may not have committed in the past is well and truly punished. Thoroughly as well. I did my time, now set me free from this nightmare of a restriction.
I'd really like to be unbanned. Thank you for your consideration, I look forward to hearing from you. In closing, here is a feedback-ignored complaint email I sent that was also 100% ignored by your support team last year:
---------- Forwarded message --------- Date: Mon, Nov 5, 2018 at 3:14 PM Subject: Re: [#46]: TeamViewer-Feedback_13.2.26
Hello Ms. Support Engineer,
Thank you for your assistance. I think? Or whatever... What is this canned text!? I'm a free user, yeah, but I can still provide feedback, no? I mean the [please send us any and all feedback] link is still there in the app's about page, for all to see. So why did you even put it there if you don't actually want our feedback? This is not a support request, this is feedback. Different channels entirely... (Hopefully!)
Tell me, why did you wait almost two weeks to send me an automated reply? It's 100% identical to the last one you sent too. Down to the signature pattern. Neither of us gain anything from it.
Are you that snowed under!? I reply to my email within minutes! (Took me 15 more min to notice this one, because I was outside in the garden, fixing my bike.)It costs me only 30 minutes to type this length of human-written, non-canned-text. An actual, real email...Your "reply" took 12 whole days... And all you did was spam-fire some canned text at my general direction.Well, you missed! Hire more staff. Don't lie to users about wanting our feedback if all you do is ignore it.
Plus, you didn't even quote my original email. How am I supposed to know what kind of feedback I sent originally? I completely forgot about it since then. It was weeks ago! And to boot; I sent it from within the old TeamViewer app on Windows Phone 10. By typing in a text box and filling in the template it provided.Not some email program that keeps archives of all sent and received email. I need you to quote the original email below your "reply". If canned text can even be called that.I don't even know if I wrote a one-liner or a whole essay. It wouldn't be worth fighting for a one-liner. (I faintly recall complaining about a leftover teamviewer service still running in the background even when I'm not using the app. Maybe that was all? I don't know... So in the future; assume this option is checked: I want to receive a quotation by Email. Always checked...)
I send feedback almost every day, to various tech companies. Some read it, thank me, and implement a fix for whatever it was that I reported as being broken, in the next patch. Others reward me with free membership, gift cards, a place in the credits, etc. And you reward me with nothing but canned spam. And it's way past the expiry date.
Microsoft especially rewarded me after my 1000th feedback post with a free phone (700€ value — a Lumia 950 XL pre-release test device) I still use it today. I was selected randomly but we all know they like to pick top contributors. Pastebin gave me a total of 12 months of premium membership for all the security vulnerabilities I found. (And even some typos, lol.) Zynga, R2, Gameloft, Nordcurrent, GGG, Webonic, Blizzard, all gave in-game currency. Even Facebook, they said thank you in a pdf scan of a proper typed and printed letter, signed by multiple people who fixed the security bug. (Sadly no bug bounty was awarded.) ASUS, Dell offered MVP status, and with Google I was Top Contributor for a long time as reward for my feedback (automated system but still nice). Teamviewer gives only a "please don't contact us again" email. Reading between the lines I see the following dismissive message: "You are nothing to us, free user. Go away."
Thanks anyway, for the link to ***/en/support/ And obviously I Googled whatever error message I got, and found an even better link than what you provided: ***/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-... Better, longer F.A.Q.
Thanks for the form though. I'm unfortunately not ready to fill it in just yet... As I did receive chocolate bars for my assistance from several family members, on multiple occasions. That counts as payment I feel.
Sincerely, Daniel "3ICE" Berezvai
On Mon, Nov 5, 2018 at 2:31 PM TeamViewer Team wrote: Dear User,
Thank you for using the free version of TeamViewer and contacting us.
As TeamViewer is used worldwide, we try to assist all our customers as fast and as efficiently as possible. At the moment, support for the free version of TeamViewer is offered via our community: ***/ Help is provided in English.
In case you are getting the commercial use suspect message please be aware that from now on all the commercial use suspect cases will be managed by a standard form and not via tickets, please fill out this form in this link: ***/en/support/commercial-use-suspected/ and you request will be handle as soon as possible.
If you are a TeamViewer customer and you want to receive support, please submit a ticket here: ***/en/support/
We hope your experience with TeamViewer only improves with time as we appreciate you choosing TeamViewer as your Remote Control software provider.
We thank you for your understanding
[name removed by moderator] Support Engineer ----------------------------- ***
TeamViewer GmbH * Jahnstr. 30 * Göppingen * Deutschland Handelsregister: Ulm HRB Geschäftsführer: Oliver Steil, Stefan Gaiser
Ticket ID: 46
PS: TeamViewer 14 – Preview is here! Discover what’s new!
If you receive the message "commercial use suspected" or “commercial use detected”, and you believe the way you use TeamViewer does not match the definition of commercial usage, we would like to assist you in resolving the issue.
Using TeamViewer to help family and friends without receiving any financial compensation is considered personal use. However, using TeamViewer for the exercise of your business or profession, or for any purposes for which you directly or indirectly receive compensation – for example, team work with colleagues, or providing free support to third parties which have bought software from you – does not qualify as personal use.
Please fill out the form below so we can confirm that you only wish to use TeamViewer for personal / non-commercial purposes. The information provided by you (Name, Address, E-Mail address) is required to review your usage and determine whether you are using TeamViewer commercially and to reach out to you after your request has been processed.
After placing your request, there are three possible outcomes:
We will reset your ID if private usage is confirmed We won’t reset your ID if commercial usage is still suspected. In this case, we will give you the opportunity to fill out a declaration of private use. If you provided us with an invalid device ID, we will inform you that your request could not be processed. You will have to fill out the form again but with your correct ID We are aiming to solve all requests within seven days. Please note that we will attend to every request. Sending multiple requests will prolong the process.
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Binary search + Process of elimination, clever I like it. No matter how stupid the system, smart users can always work around it :) The banned phrase is <firstname.lastname@example.org> Or more accurately: "To: <email@example.com>" Edit: And the character limit is 2300. Edit: My trials are not over yet. The post was successfully made but is shadowbanned. It does not show up while I'm logged out. So only I can see it. (And moderators, if they even exist. No proof of their presence as of yet.) I see now it is marked as spam. Marked as spam. If you believe this is an error, submit an abuse report. Moderator? Moderator notified. "how about this version? Even more self-censorship. Zero URLs or IDs. Absolutely nothing spammy now"
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Yeah there is no way for us plebs to contact any staff directly. The official path is: User: write a Post Volunteer moderator clicks Escalate. Support staff clicks Escalate actual Employee: clicks Delete R.I.P. (Sorry, I'm salty after two days of trying and failing to post my thread...) Here's the info you requested: Title: 79 chars Message body: 9857 chars w/ Formatting included: 13239 chars Yes, I have already tried posting the version without formatting to no avail. Same mysterious failure. I cannot post anything I try. Always "There was an error while attempting to post your message. Try again in a few minutes." Edit: Hey, I can edit! This is what I'm trying to post in a new thread btw: Edit2: nvm as soon as I pasted that in here, my post was rejected.
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How many of my threads can you see? They're all shadowbanned I think. "Not visible to the public blah blah." The title of this thread says authentication fail. — I say censorship success. The problem with copy/paste is that I've allowed my 1MB word document to become so long, so detailed, that it is now impossible to post. Every time I try; it fails. Only three-sentence blurbs are allowed here. As soon as I post an essay-length, writeup it fails with various complaints, not just Exception ID: 37FF74E2 My least favorite three are: Correct the highlighted errors and try again. (There is NOTHING highlighted!) There was an error while attempting to post your message. Try again in a few minutes. (Yeah, right it won't work then, either.) Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied. (Thanks, I guess?) At this point I don't even care if you strip ALL my formatting, just post it!) I even tried shift+ctrl+v for plain copy-paste and it still refuses to accept my complaint. I can only reply, not post. AND: If I try to reply my entire post's draft in here, it gets rejected/refused/deleted/banned/whatever. Sincerely, 3ICE Edit: The reason I ask about "seize" is because I think you're using it wrong. But it could be some form of advanced meaning of the word (I'm not a native speaker) so I want to learn first and foremost, or give benefit of the doubt second most importantly, and only correct third, or as a last resort.
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I cannot post anything I try. Always "There was an error while attempting to post your message. Try again in a few minutes." Hey, I can edit! This is what I'm trying to post in a new thread btw: nvm as soon as I pasted my post was rejected.
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I too have run into this whenever I tried copy-pasting anything in this here text box. Unfortunately I wrote a very long post in Word and now cannot post it because of exception 37FF74E2. whenever I try to do so. p.s.: What do you think the word "seize" means?
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