@Johnhoward28 wrote: I suggest that you submit the form and explain your case. @Johnhoward28 What do you suggest I do after submitting the form as instructed? It is extremely unpolite to request that you sign a form that you promise to handle in about a week and then ignore it (I submitted the form more than two months ago and still got no response). I understand that Team Viewer is a for-profit company. I don't understand why they claim to offer free licenses for private users when this is clearly not the case. I am not offended by Adobe charging for their license, since they don't claim to offer a free license.
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So, after getting alerted on "commercial use suspected" I sendt an email explaining my private use of Team Viewer (to support my 87 year old mother that lives 1100 km away). When that got rejected, I submitted the requested form where I sign the agreement to not use the software commerically. I submitted the form on October 14, just over 2 months ago. I have sent two reminders requesting an update of the status but had no response. The web page states that " Due to the large number of requests we receive, answering the requests can take some time, although we are now aiming to solve all requests within seven business days ." It has now gone just over 60 days since I submitted the form. My questions are: when should I expect to get a response to my submitted form? Clearly, seven business days is not the answer. how do I get in touch with someone who can verify that my form was received?
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