This is the first time I've written a post on a forum but feel it needs to be said...
I've been using computers since windows 3.1 [many years now] and have used TV for helping family & friends sort out their pc issues [free license] for many years. Over last 5 days, that has changed. After getting the 'commercial use suspected' message, I went through the channels of uploading the pdf stating why I was only using for helping others - with no charge! I managed to speak to a tech who was so very helpful and kind, and reset my account to 'private use'. Thank you Kurt.
However, the next time I came to use it, yesterday, to continue to fix my sister's pc - who lives 300 miles from me and is disabled - TV again locked me out suspecting commercial use! I again completed and uploaded the required pdf and tried to call the tech team again... I rang to speak to Kurt again, but he wasn't available. The man yesterday [name witheld] was aparthetic and left me hanging on until he finally pulled the plug on me, after telling me to try again today. This morning I rang again and got a female advisor [name witheld] who told me curtly that the phone line was only for PAYING CUSTOMERS and I would have to get help from this community!
So I've spent several hours since then, reading posts and trying to find help on here.
The last post I read was from a member who's been waiting TWO MONTHS to get his free license back... with no communication from this company.
At this time, when we are all struggling with the effects of Covid 19 - the restrictions, the worry, our families, shopping, and all that it entails - can't we have a little more humanity and HELP EACH OTHER?
I've been shielding since FEBRUARY - even before 'lockdown' and can't [won't] go out to fix friends/family members pcs for them [or socialise!] So this program has been helpful but enough is enough...
Team Viewer - thank you for the use of this program over the past years, but this is where we part company - no desire to help people ESPECIALLY at this time!
Shame on them.
*[sorry for the rant, but I'm just plain fed up with being thwarted whilst trying to help others!]*
Blessings to all you members, stay safe and continue to be kind to each other x
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Is your computer secured with software like bitdefender or other antiintrusion software? This is always the first step. Did you report the theft to the authorities? If not you should do so. They may do nothing with each individual event but a collection of thefts becomes something they can do things with. In the end it becomes an insurance issue. If it was stolen from your bank talk to your bank about FDIC or other bank insurance programs. Talk with your home owners insurance and maybe a theft identy company for future hacks... Not sure what anyone on this group can do. if you think Team Viewer software has some fault in it, make sure your on the latest version and contact support to report any relevant data that will help them fix the "hole" in the software you think may exist... Good luck and sorry it happened...
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Could you check your Teamviewer info? (in the Help menu). As you can see in my screenshot, the red line shows no license, but I have an account license. You might have a License, but not an account license.
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