I use Teamviewer to connect to my mother's computer whenever she needs help. Untill today I had no problems. Today I got a message "you are blacklisted or not whitelisted by this partner". According to previous messages I checked the security options which are as follows: checked box near 'allow easy access' (to me) black and white configuration - "deny access..." is checked but nothing appears in the frame which should include the names. Can I do anything without physicality accessing my mother's computer? I would appreciate your help.
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