I have seen similair thing with 2 other remote control software suits (we dont use TV at work), computer locked out instantly on connection. Resolution was to restart the computer, as in these cases the PC's were online for days. Even though the users were shutting down, with Windows 10 fast tstart-up PC does not shutdown fully. This was resolved by updating the PC to Creators update. Check if updating Windows 10 to version 1703 will help.
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