I have been trying for months to get assistance with the simple issue of having my account reverted back to personal use. Even though, when I open it, it says "free license" I am still unable to use the program to assist my aunt with her computer (this is after months of begging the paid use customer service to help me and submitting multiple tickets). It would be so nice if someone could just fix it. . .how hard could it be? I want to give the app and your company a great review, but how can I if I can't even use it?
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