The suggested Eco-mode fix does not work for me. I also tried adding the TV Host to the apps excluded from sleeping. Samsung Galaxy Tab A. No effect. I was surprised to discover that QuickSupport and TV Host have different PartnerIDs. I assume when I remote connect I should use the Host ID. Is that correct? Yesterday I was eventually able to connect after trying for most of the day by making a Sky call to the remote tablet. A message suddenly appeared to say the Samsung was online. Even though the call was unanswered it seemed to wake up the host? I have not used this feature for about 12 months. It used to be reasonably reliable. I assume an update has regressed capability. Can someone from TV please respond. I cannot complain. I am very grateful for the free licence. It helps me care for my elderly mother.
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Hi everyone, I have the same problem, when the screen goes offline, the teamviewer go to offline too. I have changed all the battery safe apps, but the problem continue. The solution was, install DUO or another app to start the screen, when i start a call with DUO app, the scree switch on, an the teamviewer get up, and then, i can connect with teamviewer., so i hang down the call and i manage the phone by teamviewer. It is a trick, but it is working correctly. you an see this trick like a security enhanced feature, because the teamviewer ONLY start to work when you call to the un attended phone. (i recommen use one app that you not use usually, to install ONLY in this unattended device, i use DUO, and i use DUO ONLY with this phone). Thats all, Best REgards, Ruben P.D. Teamviewer Android for Samsung in a Samsung Galasy S4
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