Hi We have Teamveiwer 9 premium and had to reinstall windows on one of our computers. However when we installed Teamviewer 9 on the new windows and tried to activate it we get a message that the license number is not valid for this version of the program which is incorrect as I have it active on my home computer. Adding to this I can not submit a support ticket as it asks for either email or license input & the buyer email (of my boss) says " couldn't link your email adress to a license " and if I enter the license it gives " license is not valid ". Please advise on how to fix this.
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