We have just received information that the ISP has taken care of the underlying issue.
Can you please test your connection and confirm whether your TeamViewer is working again?
Thank you in advance, Esther
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The TeamViewer Chat is perfect to let your customers know what you’re doing at any time.
It’s omnipresent wherever you use TeamViewer.
In the last article dealing with the TeamViewer chat, we had a look at its flexibility and the additional values it has over other chat programs.
Together, we went over the locations you can initiate a chat from on your PC and the features you can access from within a TeamViewer chat conversation, such as remote control, file transfer, video calls, etc.
However, there is one topic that we didn’t cover in that article. And that is the availability of the TeamViewer chat on any device, be it PC, smartphone, or tablet - irrespective of the operating system.
Basically, you can send chat messages to every device that runs TeamViewer – as of today, that is around 1.4 billion devices of all kinds and sizes.
Admittedly, in practice you’d need the respective device in your Computers & Contacts list, but you get the point, right?
Most of nowadays’ mainstream chat programs are optimized for smartphones and thus either aren’t available on other devices or, if they are, often lack features you’re used to on the smartphone.
And then, there are chat applications that are just downright nerve-racking with their constant beeping (and I mean not only when you receive a message) and obtrusiveness.
The TeamViewer chat, however, is available exactly where you need it with all the features close-by.
Chat from Where You Want
You can use the chat from any device TeamViewer is installed on.
That includes the TeamViewer full version and QuickSupport on Windows, Mac OS, and Linux. On smartphones and tablets, there are the Remote Control, QuickSupport, and Meeting applications for Android, iOS, Windows Mobile/Phone, and BlackBerry devices.
And by using a customized QuickSupport module, your connection partner doesn’t even have to install TeamViewer.
In conclusion, you are able to communicate with anyone you’re providing support to via chat, regardless if your connection is PC to PC, mobile to PC, or mobile to mobile.
But that’s not everything there is to it.
You can also access the TeamViewer chat from every browser, no matter on which device you’re working on, by logging into the completely web-based Management Console.
And in case you really, really enjoy our chat, you can also integrate it into your own websites! Especially Supporters working with TeamViewer in a larger team might profit from that possibility.
By the way, if you switch between devices and/or operating systems, even in the middle of a conversation, you still have your chat history with you. That is because it’s always synchronized with your user profile.
Chat with Maximum Flexibility
As you can see, the TeamViewer chat does have some advantages over the alternatives when it comes to multi-platform collaboration and communication.
Of course, these become especially visible in respect of a remote supporters needs. Also, it can be a handy tool for easy-to-use communication between team members.
I’m positive that you’ll have a good time with the TeamViewer chat, no matter where you use it!
How many different platforms are you using TeamViewer on? Let’s talk in the comment section below!
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You can enable the QuickConnect Button in your TeamViewer seeting. Just click on --> Options --> Advanced --> Scoll down to Advanced settings for Computers & Contacts --> QuickConnect button --> Configure. Here you can enable the button and make your preferred settings for the button.
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Do your parents have trouble installing TeamViewer even though you instruct them thoroughly?
Don’t fret: Here’s the easy way to provide remote IT support to your parents!
Thanks to TeamViewer’s freemium model, many of you first got into contact with the software when you used it for private purposes, for example to fix your parents PC from anywhere across the globe.
In fact, it makes me very proud and happy to frequently read users comments on social media in which they thank TeamViewer for that.
It is also the reason why I thought it was time to teach those of you who support their loved, but not so tech-savvy family and friends the easiest way of doing that.
After all, even if you know your way around computers, you might be new to the software just as much as they are, when you read this.
You might not be aware of them yet, but TeamViewer has some features that eliminate the frustrating process of guiding your parents through TeamViewer’s fairly easy installation process.
And let’s be honest: If your parents aren’t native English speakers, guidance already starts with spelling T E A M V I E W E R and explaining where to enter that dubious word.
The good news is, you can simply take the matter into your own hands by making use of the QuickSupport module and then installing either a Host module or the full version of TeamViewer.
So let’s not keep your friends and parents waiting and get to the tutorial part!
Installing TeamViewer on Behalf of Your Connection Partner
To install a TeamViewer full version (or Host module), follow these instructions.
It’s assumed, that you have the free version of TeamViewer (with a Computer & Contacts list) installed on your device.
1. First, open your Computer & Contacts list and click on one of your groups. Click on Create session code
--> Ask you connection partner to visit this link (https://get.teamviewer.com/v12/en/).
--> They will see the following screen:
--> Tell them to insert the Session Code number you just created. You can find it here in your TeamViewer client.
--> The star icon turns green when your parents’ computer is ready to connect.
2. Connect to their computer with a double click on the session code in your Computers & Contacts list. Your connection partner needs to accept your request by clicking on OK.
--> You will be connected to your partner and be able to control their device as if you were sitting right in front of it.
3. To now upgrade their device with a TeamViewer full version, go to Files & Extras in the remote control tool bar and click Install (marked with a TeamViewer logo).
4. I recommend to install the default TeamViewer full version. By doing so, you will get the possibility to install TeamViewer as a service to get access to your partner’s computer whenever they need your help and they will also have the possibility to join a meeting or make a TeamViewer videocall.
5. The installation will start automatically and once it’s finished, you can easily re-connect.
6. Now you can also save your their computer in your Computers & contacts list for easy-to-start connections in the future.
Supporting Friends and Family Has Never Been Easier
So now you know a neat little trick to avoid the long-winded explanation process that you potentially face when trying to help someone who is not tech-savvy at all with their TeamViewer installation.
You can connect to them with only as much as a click and help them out whenever they need you.
If, on the other hand, you’d like to try an approach that is more focused on self-help, teaching your partner how to deal with small problems themselves, you might enjoy i.e. the white board feature.
How long did it take you to get your parents set-up with TeamViewer? Let’s share experiences in the comment section below!
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Hi there, I am happy to share the latest updates in regards to this thread with you: 1. The connection issues in Israel are solved 2. The connection issues in China are solved If you are still facing connection issues, please make sure, that you checked the following steps on your devices:
a. Please check: - your Firewalls and / or Proxy Settings if any *.teamviewer.com entries are blocked - hosts file on Windows/system32/drivers/etc whether old entries are present b. Please make sure: - that TeamViewer application is whitelisted - that no *.teamviewer.com address is blocked - that one of the ports 80, 443 or 5938 is open for outgoing connections Thank you in advance. Best, Esther
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Working across a Windows PC, iPhone, Android tablet, and maybe even more operating systems?
With TeamViewer, you’ve got the perfect tool to work across platforms.
Are you the proud owner of 3 different devices with 3 different operating systems or is your situation similar?
Most people know the inconveniences that go along with that. Different operating systems are incompatible for many actions and that makes our lives harder.
If it was only for desktop computers and laptops, the list of mainstream operating systems would end pretty quickly.
Mac OS (4.46%) and still especially Windows (88.73%) are the predominant desktop operating systems with the highest shares on the market worldwide.
And not to embezzle Linux (2.16%), of course, which in return is ever so popular on e.g. servers.
Naturally, those numbers summarize the various versions of the operating systems that are still being used.
But reducing operating systems to the ones popular on desktop PCs and laptops wouldn’t do reality justice anymore nowadays.
On mobile devices like smart phones and tablets, we come across Android (57.99%), iOS (30.75%), Windows Phone OS (1.44%), or Blackberry (0.43%), of course again in various versions.
However, no matter if you’re providing remote support for a living or you’re just searching for an easy way to work with your different operating systems more effectively, there is a solution for the multi-platform fiasco.
You guessed correctly: It’s TeamViewer!
Use TeamViewer on the Platform of Your Choice
Perhaps one of the most compelling things about TeamViewer is its comprehensiveness regarding the variety of systems and platforms.
You can use TeamViewer on all of the operating systems stated above and also remote into any of them – even if they don’t come with a GUI, like headless Linux systems.
Are you working on a Mac and want to send your friend a large file to his Windows Phone?
No problem, go for it!
Want to log into your Linux server from your Android device remotely?
Sure, no sweat!
To be frank, you could even provide support to navigation systems, configure a smart TV remotely, and remote into more IoT devices.
Using TeamViewer, you have the most flexibility possible.
It’s Still a Cross-Platform World
Luckily, the cross-platform problem is much less of a barrier today than it was a few years ago.
However, there are still some gaps that must be bridged.
At TeamViewer, we are very proud of the many cross-platform capabilities that our software already offers and we’re constantly working on improving them even more so you can enjoy a maximum of freedom.
Be it to provide support to a vast array of different devices from mobiles, over PCs and servers, all the way to tiny IoT devices spread over the whole world.
How many operating systems do you work with? Participate in the comment section below!
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An update for customers of China Mobile:
We just go the information, that routings from China Mobile ISP have been adjusted.
Can you confirm, that TeamViewer is working again in China?
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Can you please check whether your port 5938 is open for outgoing connections and whitelist master[1-16].teamviewer.com in your firewall.
In addition, are you using a proxy? Please check, whether the master[1-16].teamviewer.com IPs are whitelisted.
Please let us know, if this fixes the issues.
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