Online security can be easy. Join our belated celebration of World Password Day and become a password pro!
Jeez, the fourth of May sure is a popular day for celebrations this year!
If you’re still wearing your Jedi robe, it’s time to focus on another anniversary that took place that day and that is at least as worthy of celebration as Star Wars Day.
Of course, I’m talking about World Password Day, which is being observed annually on the first Thursday in May.
Brought to life in 2013 by Intel and Big Monocle, it promotes security awareness and educated tens of thousands of people about password best-practices over the years.
By the way, on the movement’s official website, www.passwordday.org, TeamViewer was declared one of the password champions.
But, as we are well-aware: With great power comes great responsibility and we too feel responsible to educate as many people as possible about online security.Because
everyone who has one or several accounts on the internet can also potentially fall victim to scammers and hackers and be at risk that their identity or bank account might be compromised.
However, there are some basic steps you can take to minimize the chances of that scenario happening. So let’s join in on the celebration and go over the most effective password advice together!
Get a Password Manager
Using one single password for all of your accounts is tempting.
Nobody can remember one password for each account and especially not if they’re supposed to be considered strong, right?
Right, but you don’t have to remember them.
Get a password manager for your smart phone and secure all of your different passwords with your master password and a second factor.
This is especially helpful for the passwords that you only use every other month.
You can find a wide variety of free and with-costs password managers in the App Store or Google Play, respectively.
Next, we should fill our password managers with what we can’t remember.
How to Create a Strong Password
First off, you could also let your password manager or a similar program create a strong password for you.
However, if you want there to be even a remote possibility of you remembering your new password, you should rather think of one yourself.
But before we get to that, here are some password-don’ts:
Your date of birth is an easy target
Using uppercase only on the first letter is predictable
An exclamation point at the end as the only special character is also predictable
To create a password that is strong, easy to remember and hard to guess at the same time, come up with a sentence or a new word.
Mine, just to showcase, could be CoffeeWithCream.
According to howsecureismypassword, it’d already take a computer 44 Million years to crack this one.
As a next step to make this password even stronger, let’s add numbers and symbols.
The password C0ffee!W/Cre4m would now last 4 Billion years against a computer!
Well, that was easy, wasn’t it?
Now that you know how to create secure passwords and own a password manager, you should create one password for each of your accounts, or at least for the ones that contain critical information and data.
Get Used to Using Multi-Factor Authentication
You might have heard of multi-factor authentication before: Additionally to your password, you use a second layer of authentication.
That could be your fingerprint, facial recognition, a code sent via SMS, a link in an email, or something similar.
The great thing about multi-factor authentication is that even if someone was able to hack your password, they would still also need your second factor to access your account.
A second layer of security therefore drastically reduces the risk of your account being compromised.
You should check out how to activate two-factor-authentication for your TeamViewer account. Did you know that it is available since version 9?
Spread the Word!
We should keep in mind that our digital lives are just as real as our lives in the analogue world – especially when it comes to financial loss or identity theft.
That’s why we should regularly invest some time to keep our accounts secure. And World Password Day is the perfect occasion for that.
Did you think it would be so easy to bring your online security to a whole new level?
Last but not least, I’d like to ask you to spread the word and pass on what you’ve learned.
We shouldn’t forget that there are still people out there that set “Password” as their password.
What’s the worst password you have ever seen? Let’s laugh together in the comment section below!
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May the fourth is Star Wars Day. And, believe it or not, TeamViewer could be a game changer for either side.
Since 1977, the Star Wars franchise continues to amaze its fans with great characters, intriguing stories and state-of-the-art cinematic craftsmanship.
Only a few years ago, May fourth became a day for fans to celebrate their favorite space saga, along with May fifth (because both dates serve for some rather obvious puns about the Force and the Sith).
I guess nobody will be surprised when I tell you that we have tons of Star Wars fans here at TeamViewer. In fact, we as a company even watched the latest two movies in the cinema together!
We’ve probably all had those discussions after a science-fiction movie, where we talk about how the one side could have used this and that technology to get the upper hand on the opposition.
While these observations are valid often enough, obviously a movie wouldn’t be much fun anymore if it ended after five minutes because someone had a good idea.
However, when working with the world’s leading remote access software on a daily basis, you can’t avoid imagining how the availability of TeamViewer would change the course of events in Star Wars.
Freeing Capacities and Maintaining Space Stations
As you know, technology is an important and omnipresent topic in Star Wars.
Space ships in indefinite variations, deflector shield systems, holograms… the list goes on and on.
But have you ever wondered how they maintain all those devices and machinery?
Admittedly, I’m sure there are tons of different droids that take care of repair jobs to a certain degree. On the other hand, they can’t possibly do every job on their own – also, even those repair droids need maintenance.
And that’s why I think TeamViewer would make a huge difference for the rebels, the empire, or any other organization from Star Wars for that matter.
The rebels, for example, would profit greatly from remote support.
Mostly dependent on volunteers and due to their very limited resources, the rebels need every bit of efficiency optimization they can get.
Red Five, your X-wing’s target detection doesn’t work in the middle of a space siege? Hang in there, it’ll only take one minute.
The Empire hacked our shields? I’ll save the station by rebooting the machine with only one click.
Just like that, fewer rebel technicians could get much more done and therefore their comrades on the battlefield could put up a better fight – just think about the additional workforce they could use in other positions!
The same goes for the Empire. While TeamViewer wouldn’t possibly support the dark side, they could surely use the software.
Take the Death Star alone: it’s a battle station the size of a small moon! How many technicians would it even take to maintain that thing?
If building it didn’t already ruin the Empire financially, the operating costs would have done so for sure.
Well, okay… they actually even built a second Death Star, but you get the point, right?
The Upper Hand with TeamViewer You Get
In summary, we think that TeamViewer could make many lives in the world of Star Wars easier.
Endless trips to the other side of a giant station wouldn’t be necessary. Instead, rebel IT experts could be remote heroes by working more efficiently.
But what about our remote heroes in this galaxy and time?
Do you have any interesting thoughts about IT problems in Star Wars? Let’s get the discussion going in the comment section below!
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The Swiftpoint GT breaks the barrier between touch screens and traditional means of input.
Learn how it can help you provide IT support on the go.
Have you heard about the latest TeamViewer 12 feature, yet?
TeamViewer partnered up with Swiftpoint to grant iOS users the possibility to use the Swiftpoint GT, an ergonomic and touch-screen-adapted mouse, that combines the best of both worlds.
Using the mouse, working on your iPhone or iPad will be much faster and more accurate than before.
Especially for TeamViewer users who regularly connect from a mobile device to a PC, the ability to use the Swiftpoint GT is a blessing, but more on that later.While recent operating
systems tried to implement a tablet/PC hybrid approach, screen sizes and the switch between means of input still pose difficulties.
Because nowadays we’re used to the fast and intuitive commands that touch-screen-optimized operating systems offer, the main benefit of mouse pointers remains only their accuracy.
Thanks to the Swiftpoint GT’s stylus, all you need to do in order to use touch gestures with the mouse is tilt it and provide input with the sensor. Basically, you’re ought to use it just like you would use your finger on a touch screen.
Simultaneously, you can still rely on the accuracy of a good old pointing device.
Lever the Swifpoint GT’s Capabilities on the Go
The ability to properly operate a touch screen with the Swiftpoint GT is pretty cool already, but for TeamViewer users it’s not the only benefit the mouse holds.
Like I said before, this peripheral should be a great investment for anyone who regularly connects from their iPhone or iPad to a PC, because it’s just the perfect extension for this use case.
Simply connect the mouse to your mobile device via Bluetooth or the small USB receiver (that’s included in delivery) and enable yourself to seamlessly operate both the mobile and the connected PC.
Whereas navigating a large PC screen on your mobile and then selecting single small icons were daunting tasks with a mobile’s touch screen only, the Swiftpoint GT now allows you to do so much faster and more precise.
In addition to its great functionality, the mouse is specifically designed to be as comfortable as possible to work with, even for long periods of time and where space is rare.
This way, you can keep up your productivity when going mobile-to-PC on the road and save yourself the frustration of clicking the wrong things too often.
Along with its thought-through design, the Swiftpoint GT also comes with some extras that make it more convenient to work on the go, such as a palm-rest mat, a magnetic parking spot for the device, as well as a cleaning cloth and replacements parts.
Pro Equipment for Pro Supporters
If you’re already a fan/owner of the innovative Swiftpoint mice or supporting customers from your mobile a lot, then the Swiftpoint GT is the peripheral you’ve been looking for and you should definitely give it a try sometime.
Me personally, I’m curious to see the next version of this mouse and the further improvements it will bring already, since no other device I know of combines touch screen and mouse features as elegantly as the Swiftpoint GT.
Have you ever tried out a Swiftmouse GT? Share your experiences in the comment section below!
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Here is a quick update from my side to keep you posted:
We continue to be in touch with the ISPs in question. We understand most users in Shanghai are able to connect to TeamViewer again.
If you are still experiencing connection issues and are working with a device that is using NAT, please try to un-plug and re-plug this device. This may resolve the issue.
All the best,
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TeamViewer moved to a new data center. Learn about all the benefits of TeamViewer’s master move.
As some of you might have noticed, TeamViewer recently moved to a new data center. The master move took place from the night of the 8th until the early morning of the 9th of April and, fortunately, we were able to make it within four instead of the proclaimed eight hours.
But why was that master move done in the first place?
At TeamViewer, we’re putting much effort into making our services as reliable and secure as possible, because both our users and we ourselves expect only the highest standards.
And the data center we’re running our services on is a factor of the upmost importance in fulfilling those standards.
Because some of you showed interest in our new data center, I’ll summarize the most interesting infos for you today.
The partner we decided to work with is German provider e-shelter. Let’s have a look at their data center Frankfurt1, where TeamViewer is running.
e-shelter Frankfurt1 – Among the Most Secure Data Centers
So, what are the reasons that compelled us to work with e-shelter?
Firstly, e-shelter is a German provider that therefore adheres the strict German data protection and security standards. The great thing is that every TeamViewer user benefits from that – no matter where you are located.
Interestingly enough, e-shelter also only occupies their own staff instead of outsourcing areas like security or maintenance work to other companies. You could say every person on their sites is committed to keeping the data center up and running.
The 54.000 sqm campus Frankfurt1 site, owned by e-shelter and simultaneously their main site, is Europe’s largest individual data center.
Furthermore, Frankfurt1 is completely built with redundancy in mind. And because of that, their service runs by tier IV principles.
For those of you who are not familiar with the meaning of redundancy or the different tiers I to IV, here’s the short version:
Redundancy refers to the fact that systems like the power supply always have a fallback system.
While they have a “Power supply at 110 kV-level from two substations from two separate feeds”, e-shelter is also one of the few data centers with its “own substation with three 110/20 kV transformers”.
In addition to that, e-shelter also has “two separate UPS (uninterruptible power supply) systems […] as well as redundant emergency power system with diesel generators” among others.
The principle of redundancy applies to various other systems too, so e-shelter can guarantee maximum uptime of their services.
That’s why I mentioned the term “tier IV” before. e-shelter has redundant systems in place that ensure the availability of electricity, the functioning of environmental controls and 24/7 security.
Of course the data center itself is equipped with the latest hardware, too.
Moreover, e-shelter also fulfills the requirements of the ISO 9001 and ISO/IEC 27001 certificates as well as the swiss FINMA compliance, attesting their standards of quality management and information security management.
Where Does TeamViewer Announce Service Outages?
In spite of all of our efforts, some of you might not have noticed our announcements concerning the master move.
While we don’t like hearing that a planned service outage caused you any inconveniences, they’re also necessary to provide the best, most stable and most secure service to you.
If you’re not sure how you can learn about any planned service outages, here are some recommendations:
Go to status.teamviewer.com to check on the status of different TeamViewer services and see announcements.
In the TeamViewer Community, announcements are displayed on every page. You can also find announcements in a dedicated thread in the community.
Follow us on social media! We’re on Twitter, Facebook and Google+, where we announce, share, and engage with you.
Sticking to the Highest Standards
The master move to e-shelter’s Frankfurt1 data center is a good example for how we at TeamViewer are constantly working on providing the best service possible.
As TeamViewer users, you shouldn’t notice any changes because of the master move – except for that TeamViewer keeps on running smooth and secure –, but I thought you might appreciate the extra peace of mind that we managed to realize for you lately.
Remember to visit the TeamViewer Community, our status page, follow us on social media, or all three of those, to always be up to date and learn about possible planned service outages.
I’m pretty impressed by our new high-tech data center. What do you think about e-shelter’s Frankfurt1 data center? Join the conversation in the comment section below!
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It should come as no surprise to you that TeamViewer has been working on adapting its leading monitoring and remote control technologies to the growing field of the Internet of Things (IoT).
And – we have made the first concrete step by launching our TeamViewer IoT website https://www.teamviewer.com/en/iot-solution/
The site portrays our view on IoT to the world and is the first step towards getting feedback on IoT-related topics from our customers.
The cases on the site showcase how TeamViewer is already helping customers in various industries manage their non-PC devices. Check out all existing possibilities with TeamViewer in the growing area of IoT and learn more about how TeamViewer is making strides in the IoT sector.
This week, TeamViewer IoT will be demonstrating the remote control of Kunbus PLCs at the Hannover Messe.
Do you know about our joint solution with Harman for monitoring and remote controlling smart-building? We will be presenting this together with Harman in Santa Clara on May 16-18.
I am excited about all that TeamViewer is doing in the IoT realm, and even more so about the upcoming prospects. Join us on our IoT journey: Become one of our partners and Co-Developers! Let’s take IoT to the next level together.
All the best,
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@patrickmacdona you are totally right and we are handling the case with urgency.
I can confirm, that our devs are already working on the issue. I keep you posted!
Thank you all,
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Thank you for your post.
Can you send us a screenshot of the errormessage and can you say, whether it apears just on specific pages or on all areas of teamviewer.com?
Thanks in advance,
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Have you ever experienced an instance where you’re in the room, studying, and your mom calls out all the way from downstairs because she does not like her new phones autocorrect feature or any other situation, where someone needed instant help with his mobile device?
What you could do is, take that unnecessary break and go down to help your mom. This would normally be fast but then you lose focus from studying, which extends to a one hour break due to going out of the room.
You could try and scream out the instructions on what to do but most of the time, that would be an even longer process.
Explaining what to do and where to click is really a time-consuming task that could lead to misunderstandings and frustration along with not even solving the problem.
But with the introduction of TeamViewer Mobile Support, you can work on their mobile device directly from your computer!
So, what you could do is, just tell your mom to open her TeamViewer QuickSupport app and share her ID with you.
With that, you can quickly and easily connect to her phone and turn off her autocorrect option.
The experience of using mobile device support is similar to any other TeamViewer connection and provides features like:
Push & pull of settings
Detailed device information
All the devices need to have the TeamViewer QuickSupport on their device and you’re halfway there to establishing a remote connection. Android devices have an edge here because you can completely support Android devices with the TeamViewer QuickSupport.
As for iOS devices, Apple doesn’t yet allow full remote control access but, you can communicate through the chat and screenshots which you provide on the screen when connecting to the TeamViewer QuickSupport.
Simply by entering the device’s TeamViewer ID within your TeamViewer full version (on Windows, Mac, or Linux), you can connect to the QuickSupport app as easily as connecting to a Mac, Windows, or Linux computer.
Setting Up Your Support For Mobile Devices
So that the integration of support towards these devices are seamless, you can add devices to which you connect regularly to your Computers & Contacts list.
You can also easily connect to devices without having to save the IDs to the Computers & Contacts list.
Follow these simple steps to establish a connection within a few minutes.
Step 1 - Download the TeamViewer QuickSupport app on the mobile device
Step 2 - Add the TeamViewer ID of the TeamViewer QuickSupport to where it says Control Remote Computer.
Step 3 - Accept the connection request on your TeamViewer QuickSupport.
Step 4 - You can now remotely support your Mobile Device.
By doing these steps, you’re already able to remotely control the mobile device.
The TeamViewer QuickSupport app makes trouble-shooting quick and easy. The recently optimized QuickSupport app for Android devices comes with major performance improvements, which renders technical remote support to mobile devices fast and efficient.
Watch this short video to find out more. The video below shows an older version of TeamViewer which is TeamViewer 9, but the info is still accurate.
Talk to us in the comments about your personal experiences while connecting to a mobile device!
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I am happy to share some exciting news with you in regards to our newest integration:
TeamViewer and IBM MaaS360 Deliver Remote Support Functionality for Unified Endpoint Management
What is this all about?
TeamViewer remote control functionalities will be available on the IBM MaaS360 UEM platform as an integrated service
TeamViewer and IBM MaaS360 will support Android, iOS, Windows and macOS
TeamViewer integration allows admin staff to better support employees through enhanced Service Desk capabilities
On April 20th, 2017 TeamViewer announced remote support functionalities on IBM MaaS360 with Watson, a cognitive unified endpoint management (UEM) platform.
Let me just quote, what the announcement said:
TeamViewer remote control functionality will be available by MaaS360 to simplify management and remote support . On any supported MaaS360 managed device, IT can initiate a remote support action with a single click. This unique integration enhances the user support experience and makes it very simple and easy to use.
Visual troubleshooting With the integration of TeamViewer’s screen sharing and remote control options, the customer’s admin staff can visually detect where the problems are. This leads to better root cause analysis, allowing help desk agents to more easily access the device, identify the problem, and troubleshoot. This in turn means issues are resolved with greater transparency for the user.
Faster support Thanks to the visual detection, problems are easily and quickly located. This leads to faster and more accurate resolutions, and increased end user satisfaction.
Improved privacy Privacy and data issues are a leading concern for users. End users must give their consent before any remote support action can take place. They also have a better visual overview about what the help desk agent is doing on their devices.
Collaborated support TeamViewer’s quick-access features such as chat and file transfer improve the exchange of information between IT and users.
HelpDesk Business Efficiency Advanced features such as session recording and connection reports help IT departments continuously assess performance and improve effectiveness of remote support in their business.
“TeamViewer is a smart solution with cutting-edge technology that enables seamless integration into other solutions for a faster, simpler and safer help desk experience” , says Alfredo Patron, Vice President Business Development at TeamViewer. “Our unique integration with MaaS360 is a further step in proving the importance of remote access and support technologies on UEM platforms, and we are proud to offer our support and expertise.”
MaaS360 with Watson is the industry’s first and only cognitive unified endpoint management (UEM) platform, enabling a smarter approach for enterprises to manage and secure all endpoints plus their users, apps and content. MaaS360 can be used to manage disparate endpoint types—including smartphones, tablets, laptops, ruggedized devices and the Internet of Things (IoT)—all from a single console. By offering a native-like approach to containerization, MaaS360 preserves personal privacy and protects work data without compromising the end-user experience. Its integration with TeamViewer gives MaaS360 enhanced Service Desk capabilities that will allow customer administrators to remotely access their iOS, Android, Windows and Mac devices—speeding up support and the overall user experience. To learn more about MaaS360 and TeamViewer check out the blog: https://ibm.biz/Bdi2W6.
Join our webinar to see a live demo: https://ibm.biz/Bdi2Ww (you´ll have to register).
Please share you experiences with this new integration in this thread with us.
All the best,
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We have just received information that the ISP has taken care of the underlying issue.
Can you please test your connection and confirm whether your TeamViewer is working again?
Thank you in advance, Esther
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