I volunteer at an advice charity (free advice) and we are looking at buying a charity discounted teamviewer business license to allow some of our advisers to connect to a client's mobile phone, tablet or computer so that we can watch them going through the process of applying for benefits or government grants online and offer advice about how to complete the application correctly. The model would be that we ask the client to download and install quick connect or teamviewer and we then make a conection so that we can see what the client is doing and assist them to answer the application questions as they go along. I'm not clear whether we would need to purchase the Mobile AddOn or not as none of our team would be using a mobile device - we would all be using teamviewer on desktop machines. Can someone please advise whether we would need the AddOn for our use case? This license adds quite a lot of cost to the purchase even at charity prices. Many thanks.
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I volunteer at a not-for-profit advice organisation. We are considering purchasing TeamViewer as a way to help members of the public during the Coronavirus Pandemic who need to apply on-line for benefits or for other government support. We are a team of less than 15 people who will only use this occasionally, and our use case is that we will ask the client to download QuickConnect to their mobile or tablet so that we can see their screen and guide them through the process of making their on-line application for assistance. I am aware of not-for-profit discount pricing and we think a premium license with maybe one additional Channel AddOn would be sufficient for our need. However I canot figure out if we need the Mobile AddOn for our use case. No-one within our organisation will be using. a mobile device, but we do want to be able to connect to the mobile devices of our clients. Can anyone please advise whether the Mobile AddOn would be necessary for us? Many thanks!
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