I don’t just have a problem with the missing activation email. My business license, purchased last year, expired at the end of June and should have been automatically renewed. I did not receive the emails you notified of the expiration or the email you sent the invoice for renewal. I can’t even log into the account management, because I don’t even get the emails that your systems allegedly sent me to verify, I want to log in from a trusted device. So I haven't been able to work from home for 3 days, because neither my old license, nor the newly purchased one works (activation key didn't come in the email), and I can write here now, only because I had to register a new account. After all, I can't log in the old one until I certify that my device is reliable, which I use from the first minute..because the link doesn't arrive in an email. Patt situation.
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Here is the same problem! Our company has a premium license that i purchased at 01-Jun-2019.When i purchased it int he last year, in the confirmation e-mail you wrote me, the subscription will extended automatically for 12 month if im not cancell it. I did not cancel my subscription, yet I was no longer able to use the TeamViewer service 3 days, because a large red message line indicated that I had an overdue invoice. I was calm about the ongoing service as I purchased the license with automatic renewal. You not sent me any notification/warning/reminder about the unpaid invoice or the service suspending. So, i have to work... and i tried log in to my account to see what happened. But your system dont allow me to log in, because it want to confirm that I am logging in from a trusted computer. Your system writes that will sends me an email, i have to check this TeamViewer Sign In Confirmation letter at my mailbox, but I never get them, i tried about 10 times (not even in the spam folder). I wasted half a day knowing what and how I could pay you, but I couldn’t get into my account, and couldn’t find any way to renew my license either. That’s why I was forced to buy a brand new license, which you confirmed me via email (see it below). But in the e-mail you wrote i will receive my activation key and the invoice within the next minutes...but i never received them. SUMMARIZING: Now, I have 1 license, that you suspended (without any notice/warning/reminder), 1 brand new license (without license key and invoice), but I still cannot use the service, which causes serious financial losses to my company. I dont know it is a standard level of service at you, or it is just happening now because someone is not doing their job well which is why the technical background of the websites is so bad...but i think, the selling price of the service is not as low as the quality of the service. :(( I already wrote to the support, but nobody replied since 2 days.
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