Hi, In few cases, manual download works but this will not be the permanent solution, when it comes to end-user support. Are there any changes made on this app? "Quick support for samsung" "TeamViewer QuickSupport" is common for all the android device. But we are pointing samsung users to install "Quick supoport for samsung" and Non-samsung users to "TeamViewer quick supoport", We don't have any access to change the trigger to "Quick support for SAMSUNG". It would be great, if you could help in this Thanks, Arun
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