Any update on this? A similar problem also affects tablets that do not have the Knox application installed with an account set up. When we try to run QuickSupport on a rooted tablet, we get the "In order to remotely control this device, please activate Samsung Knox." then we tap the Activate button and the dialog spins forever. Is there any way for you to publish the older version or allow access to the older apk until a fixed version can be released?
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